Lucca Relais

Great location for visiting Lucca old town. Parking can be a challenge here. Communication was clear allowing us access to the building and our rooms. The A/C was not working and it was very hot upon arrival. The weather cooled significantly over night and kept us from roasting but the non-working A/C is an issue. The room was clean and otherwise comfortable. The internet worked okay. We did not see or directly interact with any personnel on site.

We booked this hotel a year in advance for the Lucca Summer Festival concerts. On arrival we were told the air conditioning had 'just' stopped working. We were lead up to the attic room. We asked if there were any other rooms with working air conditioning as it was mid 30s and even hotter in the roof. No other rooms 'in fact I could have rented your room for 200 euros, there's a concert on tonight', so I assume we should be grateful to be cooked in the attic at least we have a room? Charming! We were very lucky, there was a storm in the night so we felt the roof cool down, clay roof tiles one metre above your sleeping face give out quite a lot of heat. When we checked out the next day we asked if the air conditioning was going to be fixed, and the same chap pleaded ignorance, 'oh is it not working?'

Great hotel very close to city walls. Very accommodating on check in, friendly staff and lovely rooms full of character

Vincenzo was very helpful with check in and emailed us details on how to check in after hours. However we arrived just in time and got to meet him and he sorted us out with a car spot in the garden. Accommodation was great, toiletries provided, good shower and the coffee was lovely. Map given with directions to town and places to visit. Very near to city gate. Recommend walking the city walls at sunrise. Would definitely recommend.

A wonderful location for my family, just a short distance from the Lucca Wall.

Fantastic location. Clean, and very friendly

Wonderful stay in Lucca and made all the more better for staying at Lucca Relais. Vincent was very attentive and helpful. A visit to Lucca is a must!

Excellent place for a base when you're spending time in the walled city as it's just a few minutes walk from the entrance. Staff are lovely and the place is very clean. Loved the wee balcony. Couldn't quite figure out how to make the most of the coffee machine tho!

Booked two garden view rooms, only got one the other was in the attic, no view other than sky No breakfast which in a B&B was annoying but great pastry shop close by. No aircon in either room No water in fridge, told to go to local shop Man on reception seemed annoyed to be disturbed from his phone. Coffee machine in room was handy but the pods were a lucky dip as no indication of what contained what. No blinds over skylight in attic room so early wake up at first light, you won't get a lay in even with a face mask as pigeons peck the roof incessantly Bed comfortable

A traditiona building that will always be my preference over a sterile chain hotel, the location is perfect, a stone's throw outside the city walls. Easy access to/from Pisa airport by road. We had access from our room to a terrace that leant itself to early evening drinks. Lucca is a wonderful place and if you want auhenticity and value for money then you will find it here.