Luxury Spa Hotel OLYMPIC PALACE

The hotel is located on the hillside and we had to carry our bags up to the lobby, there is no ramp so I can’t imagine doing it without my husband around, let along the elderly or the physically challenged because the stairs to the lobbies are quite a climb. When I brought up the issue to the front desk the response was “ just leave your bags outside and we’ll send someone( leave my bags in the rain with no one around? totally miss the point of a “ luxurious five star” hotel service they billed themselves). Also, the day before we checked out, I asked about taxi to the bus terminal and the reception ordered a car service without our consent and charged a flat fee of 300czk(15 usd) for a 5 mins ride. When we took a taxi up it was half of that amount. We took the car because the lady at the front desk speaks limited English with an uncompromising attitude, and it was not a battle worth fighting. However It’s these little things that make or break a five star. That said, I want to mention Lucy, the young receptionist who checked us in the night we arrived. She was lovely and attentive. Great English and makes good recommendations about the area.

Great hotel and worth the money, we stayed short but enjoyed it

Wonderful!