Cosmo Apartments Passeig de Gràcia

They did not inform us correctly and we were in the wrong place without a key. The reception desk was at a different location. That was very bad, because I did not get any information about it before.

Very close to most activities. The only is there is no reception area and you have to pick keys somewhere else

Good location and 10 mins walk to Plaça de Catalunya. The bathroom shower light was not working. Also there is no room service.

My problem was not with the hotel, but with hotels.com. Even though kids were supposed to be free, my room with one kid was 60 euros cheaper than the other two rooms that had 2 kids. Sure seemed like a switch for me. Trying to contact you from the office ended after 30 minutes on hold and transfers, with being hung up on. So there was an extra 240 euros I didn't expect to spend.

Since I booked through this website, I assumed it was "hotel-style" apartments, but there is NO reception at this location!!! That is a big problem, especially because I had no way of contacting them other than sending emails; the phone in the room never went through to the reception despite my numerous emails about this! Not having a reception on site means that when the lift wasn't working as we were leaving with our 3 suitcases, I had no way of contacting them and my husband had to bring down our suitcases 4 flights of stairs instead! It also means, you have to go to a different location to check-in and wait for a long time to take a shuttle to this location or pay for your own taxi. We were staying for 4 nights and basic maintenance was not included!!! They don't even take out the trash and only gave us another set of towels after I sent an email with a strong request! I paid a lot for this place, nearly 1000 Euros for 4 nights and I am extremely unsatisfied! While the location is good, in that it is well connected by public-transport to all the main tourist attractions, it's not phenomenal and other than Casa Batllo and Casa Milo, not much is truly in walking distance with small kids. This is minor, but the shower stall didn't close properly, but as always, I had no one to discuss this with. Do not stay here, especially if you are travelling with kids!

It was a nice place. My only concern was our shuttle driver. He made us a bit nervous in the traffic.

It is quite inconvenient to have to go to an office to pick up the "key" then be transported to the apartment after a cab fare from the airport. The apartment was lacking extra blankets in the closet as is "Common" in other places. No welcoming coffee and was instructed to take out my own garbage. I have been to several AirBnB's and hotels without such instructions. In my 3 weeks traveling in Spain and Portugal I was not comfortable. The sofa bed mattress was in questionable condition, uncomfortable and had multiple stains. Despite the beautiful area, I regretted the booking.

Excellent location to explore the city. We had a car so the local car parks were handy. Comfortable stay!

I liked the location. Did not like the size compared to the price, and missed lots of amneties