Holiday Inn Express & Suites Kelowna - East

Unfortunately, our sleep was disrupted shortly after 4AM when the fire alarm went off. We opened our room door to a river of water flowing down the hall. The hotel was evacuated and we stood outside for an hour while the fire department and police investigated. It was determined that a water main had broken on the 6th floor. Upon our return to the hotel we had to change rooms as our room had been partially flooded. The staff handled the situation professionally and I believe there were no injuries. Other than our loss of sleep it was an excellent stay and we were compensated for the inconvenience. We will definitely stay here again and I'm sure all the kids that stood out in the parking lot in their pj's will remember the night for a long time. Very good breakfast.

Staff very friendly and accommodating. Quite and good location, highly recommended.

We stayed Dec 19 and then returned for a second stay Dec 24, and 25. Both times we were greeted by Mickey at the front desk. He was very friendly and professional and made us feel very welcome. This hotel looks very new and well laid out. Our rooms were exceptionally clean and well furnished. We will definitely stay here again and recommend it to anyone considering this place as an option. It is a 10 out of 10 for us.

Excellent hotel. Could use firmer beds and would prefer to have a waffle maker for the breakfast instead of the auto pancake maker.

This was our 2nd stay at this hotel. We like that it's close to shopping, quiet and the rooms are very comfortable and clean. The breakfast is awesome and the staff very welcoming.