Upon arrival, the exterior of the hotel was poorly lit, with almost no lighting in the parking lot. The check-in clerk was rude and unwelcoming. Inside the room, the carpet was stained, and the closet doors were missing. The fireplace was nonfunctional, leaving the room uncomfortably cold. The curtains were visibly dirty, with dust accumulated at the top. The bedding consisted of only a thin sheet and a flimsy top cover, with no blanket provided. The pillows were equally thin and offered no support.