My fiancé and I stayed at this hotel during a work event with a large group from SJFD, and it was our first getaway without the kids in months. Unfortunately, the experience fell short of expectations.
After getting back from dinner, we discovered the shower drain was completely clogged, causing water to pool after just a couple of minutes of use. To make things worse, the shower handle was faulty, making it difficult to turn off. This made showering during our stay virtually impossible—definitely not the relaxing experience we were hoping for, especially considering the cost of the stay.
When we mentioned these issues to the front desk staff at checkout, the response was disappointing. The woman we spoke to didn’t apologize or acknowledge the inconvenience and lacked basic empathy for the situation.
For what we paid, we expected a much better experience and customer service.