The hotel has a nice decor, clean and in good condition. We just had 2 problems. First we had no room service during a 6 night stay. I requested it on day 4, still nothing and took me 2 more visits to reception to get them to bring me toilet paper, clean towels and take the trash. Second, on our way to the airport, our Uber failed us and the front desk gave me names of other services to call but would not help me call or anything. Had never experience that at a hotel before, normally staff tries to go above and beyond to help costumers when they have a difficulty. Not the case this time around. Staff at the restaurant worked hard though, they are short staffed and doing all they can to take good care of you.