To begin with, the hotel was fairly satisfactory! The rooms were quite pleasant, which contributed to my choice. Additionally, we had arranged for a chef friend to cook in our room. We opted for the two-bedroom suite because it featured a fully equipped kitchen, a large stove, and a dining area suitable for four people. Moreover, we had tickets for the Jaguars versus Jets game.
Upon our arrival we checked in, received our keys, and headed to our room. To our astonishment, when we opened the door, we found someone already occupying the room! While it was quite embarrassing, it also posed a potential risk. As a former police officer, I was carrying a weapon that night. Fortunately, the situation went unnoticed.
We returned to the front desk to address the issue, and the young clerk appeared quite flustered by the mistake. She then assigned us another two-bedroom suite. However, upon entering that room, we discovered that the beds were unmade and the room seemed to be undergoing repairs. We went back to the clerk, who then contacted her manager, by phone. Eventually, we were given accommodations, but unfortunately, they were two one-bedroom suites. The Manager tried to tell us that the one bedroom was not any different from the two, check out the pics! The stay was great and customer service was not! I had more 1500 word limit.