This is the first negative review of a hotel I have done.
We had stayed at the Kien hotel opposite and had issues with the wifi so we moved to KIM as it was similar priced. We made it clear on arrival that we needed wifi to work on our laptops and the lady had said its not a problem and if we enjoy it we can book another night if someone cancels.
Honestly, first impressions were good, she seemed very nice and the room was good as well. Very clean and comfy, no issues there. Wifi however was terrible, not just a little slow, I mean 50kbps (6KB/s downloading) terrible. It got so bad that we had to use another hotels wifi because it was stronger. Obviously this wasnt for us and we just put it down to the area.
Heres where things went sour. She phoned us up later on and told us someone had cancelled and she can book us in for more nights. My girlfriend had politely told her that we would be moving on because we need stronger wifi, to which the receptioniat hung up. Fine, maybe she was just in a hurry. I noticed that our floor didnt have an access point but there was one on the floor below where I was getting 30mbps. When we got down stairs the receptionist started almost yelling at us, saying the wifi is fine and that they checked it. I asked if there was a room on the fourth floor and she got really abusive towards us and told us 'you go other hotel, no room for you'. Frankly after having abuse hurled at us, it ruined our night as we were polite about everything.
