2/10 Poor
Jan 9, 2025
No tv, no WiFi, stained linens, extra charges
When we got to our room, the television didn’t connect to the Internet (so we couldn’t watch tv). In fact, the Internet wasn’t working at all (this is probably why the tv wouldn’t work). We reached out to the front desk via the whats app number and explained that our tv wasn’t connecting to the internet and that the WiFi wasn’t working either. Since it’s a thick concrete building, we barely had enough internet service to send the what’s app message. Someone replied and said that they would send someone up to fix it. 6 hours passed, and no one came to fix it. So we were forced to fall asleep to the loud bass of the rooftop bar without any TV to drown out the noise and without any internet to access music or sleep sounds from our phones. Ear plugs would have been a nice courtesy from the hotel but we didn’t get those either.
The next morning (this morning) we physically went to the front desk and told them that no one had come by to fix the tv. They said that they didn’t know that our tv wasn’t working. 3 days, no tv, no WiFi. They sent someone to our room while we were out to “look at the tv” but instead saw a half fingernail size brown foundation (makeup) mark on one of their makeup towels, and charged us $30,000 pesos to replace it. They replaced our towels the next day with stained towels they said were “clean.” We were not allowed to check out without paying that fine. We never got the tv or WiFi fixed. Terrible experience. Steer clear! 01/09/2025
Andrew
Andrew, 2-night trip
Verified Hotels.com guest review
