Novotel York Centre puts you in a great location, within a 15-minute walk of York City Walls and Shambles. Guests looking for a bite to eat can check out Gourmet Bar, which serves international cuisine. An indoor pool, a bar/lounge, and a sauna are other features. The helpful staff and breakfast get great marks from fellow travelers.
Check-in start time: 4:30 PM; Check-in end time: midnight
Contactless check-in available
Express check-out available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11:00 AM
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Pets
Pets allowed (dogs and cats only)*
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Onsite self parking (GBP 16.50 per night)
Wheelchair-accessible parking on site
Electric vehicle charging point on site
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
Restaurant
Bar/lounge
Coffee/tea in a common area
Traveling with children
Children stay free (see details)
Working away
Meeting rooms
Computer station
Conference space (2153 square feet)
Services
24-hour front desk
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Facilities
1 building/tower
Built in 1986
Safe-deposit box at front desk
Picnic area
Terrace
Television in common areas
An indoor pool
Sauna
At least 80% of food locally-sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Locally-owned & organized tours & activities
Local artist showcase
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Accessibility
Elevator
Wheelchair-accessible parking
5 on-site accessible parking spaces
Assistive listening devices available
Wheelchair-accessible public washroom
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Handrails in stairways
Lowered peephole/view port in door
Wheelchair-width doorways
Well-lit path to entrance
Stair-free path to entrance
Room amenities
Be entertained
32-inch TV
Digital TV channels
Home comfort
Climate-controlled air conditioning and heating
Coffee/tea maker
Electric kettle
Iron/ironing board (on request)
Sleep well
Blackout drapes/curtains
Free crib/infant bed
Bed sheets provided
Freshen up
Private bathroom
Shower/tub combination
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Laptop-friendly workspace
Free WiFi
Food and drink
Refrigerator
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Water-efficient showers only
Restaurant dining guide
Special features
Dining
Gourmet Bar - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately GBP 18 per person
Early check-in can be arranged for an extra charge of GBP 40 (subject to availability)
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of GBP 16 per pet, per night
Parking
Self parking costs GBP 16.50 per night
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Novotel York Centre Hotel
Novotel Hotel
Novotel Hotel York Centre
Novotel York Centre
Accor York Centre
Hotel Novotel York
Novotel York Centre Hotel York
York Novotel
Novotel York Centre York
Novotel York Centre Hotel
Novotel York Centre Hotel York
Frequently asked questions
Does Novotel York Centre offer free cancellation for a full refund?
Yes, Novotel York Centre does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Novotel York Centre?
Yes, there's an indoor pool.
Are pets allowed at Novotel York Centre?
Yes, cats and dogs are welcome. There's a charge of GBP 16 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Novotel York Centre?
Yes. Self parking costs GBP 16.50 per night. Electric vehicle charging is available.
What are the check-in and check-out times at Novotel York Centre?
Check-in start time: 4:30 PM; Check-in end time: midnight. There's a charge of GBP 40 for early check-in (subject to availability). Check-out time is 11:00 AM. Express check-out and contactless check-in and check-out are available.
What is there to do at Novotel York Centre and nearby?
Novotel York Centre has an indoor pool and a sauna, as well as a picnic area.
Are there restaurants at or near Novotel York Centre?
Yes, Gourmet Bar offers international cuisine.
What's the area around Novotel York Centre like?
Novotel York Centre is a short 10-minute walk from York City Walls and 10 minutes' walk from Shambles. Our travelers say the local area is very walkable.
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Exceptional
Dec 28, 2024
Amazing staff
Amazing hotel with amazing staff. The room facilities are probably marked to 3 star standard or whether the five star service from all staff members definitely warrants the four stars.
J M
J M, 4-night trip
Verified Hotels.com guest review
8/10 Very Good
Dec 28, 2024
Family trip
A 10-15 walk into the city, but very handy for parking as you only pay per night rather than per day. Family room was fine. Kids’ beds a little hard. Reception area nice with games for kids and a nice bar. We ended up eating at the restaurant the evening. Food good but service was painfully slow, and we were pretty much the only people there as well
Steven
Steven, 1-night family trip
Verified Hotels.com guest review
8/10 Very Good
Dec 25, 2024
Nicholas
Nicholas, 2-night trip
Verified Hotels.com guest review
8/10 Very Good
Dec 23, 2024
Disappointed I couldn’t use the spa without booking as I couldn’t preplan when I wanted to go
Lisa
Lisa, 2-night family trip
Verified Hotels.com guest review
4/10 Fair
Dec 23, 2024
Leona
Leona, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 22, 2024
V
V, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 22, 2024
Julian
Julian, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
Dec 8, 2024
Janice
Janice, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 3, 2024
Simon
Simon, 1-night family trip
Verified Hotels.com guest review
6/10 Good
Dec 3, 2024
We had a situation with our room after a late arrival, the situation was handled poorly on the initial complaint in our opinion. The situation was resolved eventually but after a unnecessary amount of time and upset.
Verified traveler
1-night family trip
Verified Hotels.com guest review
8/10 Very Good
Dec 2, 2024
Fab hotel in beautiful york
Lovely hotel have visited many times , I required a extra room key at one stage as my wife had gone back to the room for an important business call, and I did not want to disturb her , I was not very happy with how I was spoke to by lady on reception and made to feel like a awful person for needing one more plastic key !!! Shame as that has made me score lower than I always have this hotel .
Laura
Laura, 3-night family trip
Verified Hotels.com guest review
8/10 Very Good
Dec 2, 2024
Great hotel
Great stay, really nice hotel and rooms. The only issue was you can’t check in until 4:30pm
Richard
Richard, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 1, 2024
Helen
Helen, 2-night trip
Verified Hotels.com guest review
6/10 Good
Dec 1, 2024
Xmas markets
Bit far from centre for Xmas markets
Anne
Anne, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 28, 2024
Ian
Ian, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 26, 2024
Matthew
Matthew, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 24, 2024
Jude
Jude, 1-night business trip
Verified Hotels.com guest review
8/10 Very Good
Nov 19, 2024
Don’t recall booking an accessible room. Because of the adapted accessibility the shower wasn’t great. Wouldn’t have been perfect if not mobile but would have preferred a better shower that would have been in a room that wasn’t adapted for accessibility.
Jonathan
Jonathan, 1-night trip
Verified Hotels.com guest review
6/10 Good
Nov 18, 2024
Average stay
Nice hotel, however the receptionist level of customer service weren’t great. Talked at you at check in, with no smiles, when entering or leaving the building they don’t look up to avoid welcoming you. Our room was only made up for 2 not 3 so we had to request an extra bed, however the rest of the amenities in the room only catered for 2 - ie 2 coffee cups.
When leaving the access code provided didn’t work so we had to go back and park car, walk back to the hotel and get a new code and walk back in the ice.
I just felt the staff could make an extra effort
helen
helen, 1-night family trip
Verified Hotels.com guest review
8/10 Very Good
Nov 17, 2024
Too noisy at night
Lovely room, great breakfast but there is a background noise that you don’t hear during the day that is so loud during the night, couldn’t work out where it was coming from. Putting in ear phones didn’t drown it out until I put some music on.
Helen
Helen, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 14, 2024
York break
Perfect location, lovely friendly reception, hotel modern and welcoming great value for money will use again
Tracey
Tracey, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 13, 2024
Katie
Katie, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 9, 2024
Verified traveler
1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 9, 2024
First stay here of many to follow
First time stay at a Novotel. If they are all as good as this one then I will be using this brand much more frequently.
The staff were polite friendly and helpful, the foyer is large and well presented.
I stay away at least 30 times a year and there are some things I always look for in a hotel obviously cleanliness is at the top, a decent size room with usb connection ports is good. The TV in this room was a good size, but I often prefer to use a tablet. Wifi was certainly quick enough for my small needs. I was not gaming.
The bed linen was decent and the bed was an excellent foam mattress, the pillows were only OK. Another thing I think all hotels should fit are soft close toilet seats as there is nothing more annoying than one slamming down next door at stupid o' clock in the morning. Soft close seats are fitted here.
As for the hotels location to York centre for us it was perfect. A 15 minute stroll along the river into town.
Parking was perfect too and £16 for 24 hours in York is reasonable.
We will be using this hotel again.