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Paradisus Cancún – All Inclusive

4.5 star property
Luxury beachfront property with golf course, near Museo Maya Trailhead

Choose dates to view prices

Photo gallery for Paradisus Cancún – All Inclusive

Sun-drenched coastal resort with luxurious architecture and infinity pool overlooking the ocean. | Paradisus Cancún – All Inclusive
Stylish thatched-roof overhangs frame a serene pool, inviting relaxation. | Paradisus Cancún – All Inclusive
Sun-kissed resort with expansive beachfront and luxurious accommodations, perfect for a serene getaway. | Paradisus Cancún – All Inclusive
Sunlit balcony overlooking the sea, perfect for relaxation. | Paradisus Cancún – All Inclusive
Enjoy a serene evening at this beachfront bar, perfect for relaxation and stunning ocean views. | Paradisus Cancún – All Inclusive
Paradisus Cancún – All Inclusive offers the ultimate retreat near El Rey Ruins, where you can indulge in international cuisine at one of 9 on-site restaurants. Enjoy a swim-up bar, beach bar, or relax with yoga classes and a body treatment at YHI Spa. Guests rave about the family-friendly amenities and beach locale.
VIP Access

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Non-smoking
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Golf course
  • On the beach
  • 9 restaurants and 7 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • Free supervised childcare
  • Health club
  • Sauna
  • Beach umbrellas
  • Beach towels

Feel at home (6)

  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Private bathroom
  • Cable/satellite TV service
The current price is $579
includes taxes & fees
$475 per night
Feb 22 - Feb 23

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for The Reserve Junior Suite Sunset View Adults Only

The Reserve Junior Suite Sunset View Adults Only | Premium bedding, free minibar, in-room safe, desk

The Reserve Junior Suite Sunset View Adults Only

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
Rainfall showerhead
  • 474 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Sunset View

Junior Suite Sunset View | Premium bedding, free minibar, in-room safe, desk

Junior Suite Sunset View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Premium bedding
Rainfall showerhead
  • 474 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | Premium bedding, free minibar, in-room safe, desk

Junior Suite Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Premium bedding
Rainfall showerhead
  • 474 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Junior Suite Sunset View

Premium Junior Suite Sunset View | Premium bedding, free minibar, in-room safe, desk

Premium Junior Suite Sunset View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 365 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Two Bedrooms Master Suite

50-inch LED TV with cable channels, books

Premium Two Bedrooms Master Suite

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
2 bedrooms
Blackout drapes/curtains
Premium bedding
  • 1097 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Premium Master Suite Sunset View

Premium bedding, free minibar, in-room safe, desk

Premium Master Suite Sunset View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 656 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Suite Sunset View

Premium Suite Sunset View | Premium bedding, free minibar, in-room safe, desk

Premium Suite Sunset View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Premium bedding
Eco-friendly toiletries
  • 559 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Junior Suite Ocean View

Grand Junior Suite Ocean View | Premium bedding, free minibar, in-room safe, desk

Grand Junior Suite Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Blackout drapes/curtains
Premium bedding
Eco-friendly toiletries
  • 474 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Concierge Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Family Concierge Junior Suite Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 474 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Master Suite - Ocean View

The Reserve Adults Only Master Suite - Ocean View | Beach/ocean view

The Reserve Adults Only Master Suite - Ocean View

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
Rainfall showerhead
  • 646 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Concierge Master Suite Ocean View

Family Concierge Master Suite Ocean View | Premium bedding, free minibar, in-room safe, desk

Family Concierge Master Suite Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LED TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
  • 592 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Junior Suite - Ocean View

Premium bedding, free minibar, in-room safe, desk

The Reserve Adults Only Junior Suite - Ocean View

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Blackout drapes/curtains
Premium bedding
Rainfall showerhead
Hair dryer
  • 474 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Master Suite Sunset View Adults Only

The Reserve Master Suite Sunset View Adults Only | Premium bedding, free minibar, in-room safe, desk

The Reserve Master Suite Sunset View Adults Only

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
Rainfall showerhead
  • 645 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Suite - Ocean View

The Reserve Adults Only Suite - Ocean View | Premium bedding, free minibar, in-room safe, desk

The Reserve Adults Only Suite - Ocean View

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
Private bathroom
  • 592 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for The Reserve Suite Sunset View Adults Only

The Reserve Suite Sunset View Adults Only | Premium bedding, free minibar, in-room safe, desk

The Reserve Suite Sunset View Adults Only

Highlights

Air conditioning
Club Lounge
Free minibar items
LED TV
Blackout drapes/curtains
Separate bedroom
Premium bedding
Private bathroom
  • 592 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

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8.8 out of 10, Excellent, (3609)
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includes taxes & fees
$377 per night
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About the neighborhood

Map
Boulevard Kukulkan Km 16.5, Cancun, QROO, 77500

What's nearby

  • Aquaworld - 5 min walk
  • Iberostar Cancun Golf Course - 3 min drive
  • La Isla Shopping Mall - 4 min drive
  • Cancun Interactive Aquarium - 4 min drive
  • El Rey Ruins - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive
  • Tulum Intl. Airport (TQO) - 147 min drive
  • Area shuttle

Restaurants

  • ‪Coyote Loco - ‬11 min walk
  • ‪Fred's House - ‬9 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪BlueAgave - ‬1 min walk
  • ‪Chambao - ‬8 min walk

About this property

Paradisus Cancún – All Inclusive

At Paradisus Cancún – All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or sip a drink at the beach bar, plus you'll be just a 5-minute drive from Iberostar Cancun Golf Course. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Malva Food Bazar, one of 9 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious property include 7 bars/lounges, a golf course, and a free kid's club. The pool and helpful staff get great marks from fellow travelers.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Premium alcoholic beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Kids club

Lessons/classes/games

Aerobics
Cooking
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 656 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • For any questions, please contact the property using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 21
DONE

Children

    • One child (12 years old and younger) stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 9 restaurants
  • 7 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Free supervised childcare/activities
  • Children's menu
  • Children's games
  • Toys

What to do

  • On the beach
  • Tennis
  • Yoga classes
  • Golfing
  • Evening entertainment
  • Shopping
  • Ecotours nearby
  • Golf lessons nearby
  • Kayaking nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting room
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 5 buildings/towers
  • Built in 1990
  • ATM/banking
  • Garden
  • Terrace
  • Health club
  • Golf course on site
  • 4 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Banquet hall
  • Reception hall
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Elevator

Room amenities

Be entertained

  • 50-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • LED light bulbs
  • Recycling

Special features

Spa

YHI Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Malva Food Bazar - Overlooking the pool and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Sal Steak Cave - This fine-dining restaurant specializes in Fusion cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Cielo - Overlooking the ocean and pool, this restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Sante - This restaurant specializes in Mediterranean cuisine. Open daily.
Lemon Fish - Overlooking the garden, this restaurant specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: MXN 79.20 per accommodation, per night

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property uses a grey water recycling system and eco-friendly cleaning products.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

All Inclusive Paradisus
All Inclusive Paradisus Cancun
Cancun All Inclusive Paradisus
Cancun Paradisus Resort
Paradisus All Inclusive Resort
Paradisus Cancun
Paradisus Meliá Cancun All Inclusive Resort
Paradisus Cancun Resort
Paradisus Cancun Resort All Inclusive
Paradisus Resort Cancun
Cancun Gran Melia
Gran Melia Cancun Hotel Cancun
Grand Melia Cancun
Melia Cancun
Paradisus
Paradisus Meliá All Inclusive Resort
Paradisus Meliá Cancun All Inclusive
Paradisus Meliá All Inclusive
Paradisus Meliá Cancun All Inclusive All-inclusive property
Paradisus Meliá All Inclusive All-inclusive property
Paradisus Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive Resort
Paradisus by Meliá Cancun All Inclusive
Parasus Meliá Cancun Inclusiv

Frequently asked questions

Does Paradisus Cancún – All Inclusive offer free cancellation for a full refund?

Yes, Paradisus Cancún – All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Paradisus Cancún – All Inclusive?

Yes, there are 4 outdoor pools and a children's pool.

Are pets allowed at Paradisus Cancún – All Inclusive?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Paradisus Cancún – All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Paradisus Cancún – All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.

Is there an onsite casino at Paradisus Cancún – All Inclusive?

No, this property doesn't have a casino, but PlayCity Casino (18-min drive) and Royal Yak Casino and Sports Book (19-min drive) are both nearby.

What is there to do at Paradisus Cancún – All Inclusive and nearby?

Tee off at the onsite golf course, and improve your game on the tennis courts. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Paradisus Cancún – All Inclusive also has 7 bars, a sauna, and a health club, as well as an arcade and a garden.

Are there restaurants at or near Paradisus Cancún – All Inclusive?

Yes, there are 9 onsite restaurants, featuring alfresco dining, international cuisine, and garden views.

What's the area around Paradisus Cancún – All Inclusive like?

Paradisus Cancún – All Inclusive is a short 5-minute walk from Aquaworld and 14 minutes' walk from Oasis Arena. The local area is walkable and popular for its beaches.

Reviews

8.2

Very Good

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Natasha, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Awesome vacation
We loved it, we recommend it to other friends and we will come back. Our concierge service, Manuel was the best, thank you.
akram, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Estadia maravilhosa...tudo perfeito!
4-night family trip
Verified Hotels.com guest review

4/10 Fair

LAURA D SALDANA, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Only plus is the beach
The only good thing was the beach! The hotel was overrun, bad service with rude waiters and bartenders. I don’t blame them though. The hotel seemed very understaffed so the ones there were most likely overworked and over hearing people complaining. Food was not good. Impossible to get chairs at beach because there’s a beach club that takes most of the space and beds there are not included with your “all-inclusive” stay. $250 for a beach bed p/day. Or wake up and be at the beach by 7am to leave towels and your belongings to hold chairs. Same issue by the pools. Impossible to get a waiter at the beach unless you pay for the beach club beds. New Year’s celebration was also not part of our AI stay and was disappointed we had to pay extra however, it was a very good venue. We love a nice beach and had a good time because of it otherwise, it would have been a terrible experience.
LAURA D SALDANA, 5-night family trip
Verified Hotels.com guest review

4/10 Fair

Over promise, under deliver
The room was clean and it all looks nice from the outside, but underneath the surface we had a very frustrating stay. It was crowded and we had to wait in lines for most things. Breakfast buffet line in the morning was very long. You have to wait in line for dinner at the buffet if you don't make a reservation for a restaurant in person by 4pm. When we arrived, we checked into our room at 3pm and by the time we got settled it was 4:15pm and they told us it was too late to book a reservation. There were lots of empty tables at restaurants but we were unable to visit any of them that night and had to wait in a long line for the buffet. One day, we had some chairs at the kids' pool and then went to get breakfast. When we came back, the staff had moved our stuff off the chairs and every single chair was full. We waited an hour for a manager to try to help us, which is unacceptable when we have limited time on vacation and we were following the same systems that everyone else was using. It seemed like there were a lot of hoops to jump through or extra things that you couldn't do without paying. And the things that were included often came with long, slow lines. Overall, I would not recommend the Paradisus Cancun and will not stay there again.
3-night family trip
Verified Hotels.com guest review

8/10 Very Good

Cameron, 6-night trip
Verified Hotels.com guest review

6/10 Good

Anna, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Vishwanath, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Adnan, 2-night trip
Verified Hotels.com guest review

6/10 Good

Martin, 8-night family trip
Verified Hotels.com guest review

6/10 Good

Servicio normal
- Ibamos por celebrar aniversario y fue un dato que nos pidieron antes de llegada, no tuvieron ningun detalle sobre ello. - Todo lo quieren cobrar extra - La comida dejaba que desear, algunas cosas recalentadas, he estado en otros resorts con mucha mejor calidad - Algunas personas fueron muy amables pero otras no, incluso no saludaban y andaban como molestos, no daban guia, nada excepcional. - Personal mal capacitado, al consultar cosas sencillas unos decian una cosa, otros otra
Silvia, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

What a beautiful resort! I’ve been to a few resorts in Cancun but this one really made an impression and the only one I would recommend to friends and family. Beautiful grounds, clean and well maintained. Beach front is long. We never had any trouble finding a beachside tiki hut. Our room was quiet. Prior resorts I’ve been to, that wasn’t the case. The staff is incredibly nice. Everyone was always smiling and welcoming. They seemed happy to be there. The food was actually really good even at the buffet. But our favorite was the restaurant Agua Marina. Delicious seafood and our waiter was so sweet (I’m bummed I didn’t get his name), but honestly everyone we interacted with was super nice. Check out the Sal steakhouse. The staff and chef are incredible there too. We also got to use the cabana at the Kanna area one day and the service was amazing!! Rommel and Noe stopped by and wanted to make sure we were doing well and taken care of. And the whole staff treated us kindly and made it our best day. The sunset boat ride in the bay was also such a treat. Last but not least, our family concierge Jose May checked in with us everyday and really took care of us. We want to thank him for all the help. It made our stay very special. I don’t say this very often about many places, but I would definitely be back here again when in Cancun next time!
Ivana, 7-night romance trip
Verified Expedia guest review

4/10 Fair

Poor and dated
christina, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

I felt like royalty this was absolutely phenomenal. Worth every penny!
Natika, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Awesome time in Cancun
Ankita, 3-night family trip
Verified Expedia guest review

8/10 Very Good

Tonya, 4-night trip
Verified Expedia guest review

4/10 Fair

From day one changed rooms twice staff was amazing but not enough staff to take care of any issue barley understood English i’m actually on my first all inclusive and disappointed views were nice food was ok small portions a lot of mold a lot of repairs need to be done great workers most went above and beyond but I guess it’s to be expected it’s almost 20 year old facility.
Kostantinos, 4-night trip with friends
Verified Expedia guest review

8/10 Very Good

Everything oveall all was great other than our unit does require a renovation to the bathroom. Towel bars and shower curtain rods were hannging on a tread and about to come off. Cracked tiling and a lot of cauking missing around the fixtures. The A/C unit is really noisy making it a bit difficult to sleep if you are a light sleeper.
Gunther, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Asian/Indian cuisine option was not there. Rest everything was good.
amit, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Danielle, 5-night trip
Verified Expedia guest review

8/10 Very Good

Suggestion for improvement Children’s specialty restaurant dining experience create a kids menu and train staff in wedding events to serve children first and then adult guests. Kids Activities- no evening show for children or for children to participate with. The kids playroom is minimalist General comments moments. buffet dining - many service staff are not happy and this is reflected in their work. Need more porters to reset tables. Buffet food delicious. Great job to kitchen. Housekeeping and mini bar - wonderful. Good job. Specialty dining - good but Most of our group were ill after Italian. On different days. Bars - all great Beautiful hotel. A little tired looking but that is expected. I am sure your upcoming renovation plan will address this. Our stay was in Tower 1. Some finished in room and bathroom need updating but everything worked with no issue other than shower head and handheld shower.
TREVOR, 7-night family trip
Verified Expedia guest review

6/10 Good

Definitely not a 5 star property. The rooms were not clean, shower was broken. The overall condition of the room was not the greatest.
SAHIL, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Great experience overall with staff and locals
Genesis, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Paradisus Cancun is a stunning beachfront resort with spacious rooms, beautiful pools, and a variety of excellent dining options. The staff is friendly, and the beach is pristine. Perfect for a relaxing getaway, though it can get a bit crowded during peak times.
Nagasundharam, 4-night family trip
Verified Expedia guest review