2/10 Poor
Dec 23, 2024
Terrible experience. Stay away
The hotel should not even be offering rooms due to the level of construction that is taking place. If they are going to be offfering rooms they should be at half price. There were open ceiling panels in the hallway to the room with obvious water damage. The entire lobby was torn up. The pool and gym were both unavailable. There was hardly anyone at the desk most of the time to be able to help. Construction wasn’t supposed to start until 8:00AM, but it definitely started sooner. There was no fan in the bathroom but we could hear the music of the construction works coming through the vents where a fan should have been. There was no remote for the ceiling fan. The dresser in a “newly remodeled” room was obviously very old and the rollers barely worked. Very hard to open. Obviously the table in the room was from before the renovation. There were no blackout curtains, so lights were beaming into the 4th floor room the entire night. All in all the hotel is in a terrible state. The only silver lining was the initial hotel clerk, named Keisha who was doing her best to address any issues. Whoever is hotel manager is terrible. She was all alone the night of arrival and obviously stressed out, having to herself make a call to the next door iHop manager to try and find parking for guests that were arriving. The elevator and lobby to the hotel were a disaster, dusty, and dirty.
Kyle
Kyle, 3-night trip with friends
Verified Hotels.com guest review
