Unfortunately, our experience was very disappointing. We booked two nights but had to cancel after the first one. There was no hot water, and although a technician was sent, the issue was never resolved. Additionally, the TV controls were not working. The most concerning part was the way my wife was treated, as she was disregarded and treated with little respect, possibly due to being Latina. This is unacceptable, especially in a place that welcomes guests from all nationalities. We expected much better from both the service and the facilities.