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Hacienda Santa Cruz

4.0 star property
Escape to an oasis near Mérida Cathedral where you can indulge in hydrotherapy or relax poolside under shaded umbrellas.

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Photo gallery for Hacienda Santa Cruz

Couples treatment rooms, body treatments, hydrotherapy, aromatherapy
Meeting facility
View from property
Couples treatment rooms, body treatments, hydrotherapy, aromatherapy
Terrace/patio
Near Mérida Cathedral, Hacienda Santa Cruz offers a luxurious getaway with shopping on site and al fresco dining at the on-site restaurant. Treat yourself to hydrotherapy or a massage at the spa, enjoy poolside cocktails by one of two outdoor pools, and stay connected with in-room WiFi.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Connecting rooms available
  • Non-smoking
  • Pool
  • Free parking
  • Spa

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Steam room
  • Pool bar
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Conference center
  • Terrace
  • 24-hour front desk

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Ceiling fan
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed

Presidential Room, 1 King Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Presidential Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Ceiling fan
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Matrimonial)

Deluxe Room, 2 Double Beds (Matrimonial) | Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 2 Double Beds (Matrimonial)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Ceiling fan
Premium bedding
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite, Multiple Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite, Multiple Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Premium bedding
Pillowtop bed
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds | Premium bedding, pillowtop beds, minibar, in-room safe

Superior Room, Multiple Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Plasma TV
Premium bedding
Pillowtop bed
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

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8.8 out of 10, Excellent, 107 reviews
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About the neighborhood

Map
Calle 86 S/N, Santa Cruz Palomeque, Mérida, YUC, 97315

What's nearby

  • Mérida Cathedral - 13 min drive
  • US Visa Applicant Service Center - 13 min drive
  • Plaza Grande - 14 min drive
  • U.S. Consulate Merida - 15 min drive
  • Yucatan International Convention Center - 15 min drive

Getting around

  • Mérida International Airport (MID) - 15 min drive
  • Teya-Merida Station - 26 min drive

Restaurants

  • ‪The Italian Coffe Company - ‬7 min drive
  • ‪Pizza Hut - ‬6 min drive
  • ‪Burger King - ‬9 min drive
  • ‪KFC - ‬7 min drive
  • ‪Subway - ‬7 min drive

About this property

Hacienda Santa Cruz

Hacienda Santa Cruz puts you within a 15-minute drive of Paseo de Montejo and Mérida Cathedral. You can visit the spa to indulge in deep-tissue massages, body wraps, or aromatherapy, and "Valentina" serves breakfast, lunch, and dinner. Other highlights include 2 outdoor pools, a poolside bar, and a steam room.

Languages

English, French, Spanish

At a glance

DONE

Hotel size

    • 25 rooms
    • Arranged over 1 level
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: anytime
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop

Traveling with children

  • Children stay free (see details)

What to do

  • Shopping
  • Ecotours nearby
  • Hiking/biking trails nearby

Working away

  • Meeting room
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 1640
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • 2 outdoor pools
  • Full-service spa
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Traditional architecture

Accessibility

  • Wheelchair accessible

Room amenities

Be entertained

  • 42-inch plasma TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board

Sleep well

  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

Dining

"Valentina" - This poolside fine-dining restaurant serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 107 to 180 for adults, and MXN 107 to 180 for children

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.

Also known as

Hacienda Santa Cruz
Hacienda Santa Cruz Hotel
Hacienda Santa Cruz Hotel Merida
Hacienda Santa Cruz Merida
Hacienda Hotel Santa Cruz Palomeque
Hacienda Santa Cruz Hotel Mérida
Hacienda Santa Cruz Mérida
Hacienda Santa Cruz Hotel
Hacienda Santa Cruz Mérida
Hacienda Santa Cruz Hotel Mérida

Frequently asked questions

Does Hacienda Santa Cruz offer free cancellation for a full refund?

Yes, Hacienda Santa Cruz does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hacienda Santa Cruz?

Yes, there are 2 outdoor pools. Guests have pool access from 7:00 AM to 7:00 PM.

Are pets allowed at Hacienda Santa Cruz?

Sorry, pets aren't allowed.

Is parking offered on site at Hacienda Santa Cruz?

Yes, there's free self parking.

What are the check-in and check-out times at Hacienda Santa Cruz?

Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.

Is there an onsite casino at Hacienda Santa Cruz?

No, this hotel doesn't have a casino, but Casino La Cima (13-min drive) and Diamonds Casino (18-min drive) are both nearby.

What is there to do at Hacienda Santa Cruz and nearby?

Have fun during the warmer months with activities nearby such as hiking. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Hacienda Santa Cruz also has a steam room and spa services, as well as a garden.

Are there restaurants at or near Hacienda Santa Cruz?

Yes, "Valentina" offers alfresco dining and garden views.

Hacienda Santa Cruz Reviews

Reviews

8.4

Very Good

9.4/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Beautiful place and great friendly service. Food is amazing!
vivian, 3-night trip

10/10 Exceptional

Stepping into this place is like stepping into an oasis of solitude and quiet. The whole property is beautiful. The buildings are stunning. Be sure and eat at the restaurant - may have been the best food we ate on our whole trip. Just wonderful!

10/10 Exceptional

The Hacienda was great!! I love the place; however, the location was not great for us because it was in the south side of Mérida which looked isolated and there were no restaurants or shops or a way to walk around outside of the hotel. We canceled the second night and went to the north side which is more tourist friendly. Overall it was a good place.
2-night trip

4/10 Fair

We arrives at the hotel and a few problems came up. First, they wanted to charges us for the room when it was already paid. We didn’t get the room we paid for. There was a wedding that was playing VERY loud music. They should consider sound proofing their windows. I asked for a wine bottle opener and I e but they wanted to charge me for the ice. The hotel is beautiful but the neighborhood is not the best. Overall, a very bad experience for a first class hotel.
Carlos, 1-night trip

8/10 Very good

i requested a receipt, invoice upon leaving the place..they didnt supply me with one..they said they would email me one..a week and a half later i have not received a receipt..can you (Expedia) help me obtain a receipt, invoice for my stay there?
Bertrand, 3-night trip

2/10 Poor

Likza, 1-night trip

10/10 Exceptional

Alejandro, 3-night trip

10/10 Exceptional

José Antonio, 1-night trip

10/10 Exceptional

Rafael, 1-night trip

10/10 Exceptional

Excelentes instalaciones, servicio excelente, una maravilla !
ITZIAR, 3-night trip

10/10 Exceptional

Excelente habitaciones y restaurante
Carolina, 1-night trip

4/10 Fair

Cerró restaurantes y todo servicio por la posible llegada del huracán Berly, retiro personal de limpieza y nos dejó a la buena de Dios. No pudimos tomar ni un café.
Octavio De La Torre, 1-night trip

4/10 Fair

El servicio es malo, se les perdió las llaves de nuestro cuarto No me entrego mi pasaporte a la hora del check in. Lo bueno que me acorde Había una mochila en la cama que no era de nosotras.
Diana, 1-night trip

10/10 Exceptional

Carlos Alberto, 2-night trip

6/10 Good

Esta muy bonito el lugar pero se ve que le falta personal. A partir de las 5pm cerro el restaurante de la hacienda y no nos dijeron nada al hospedarnos y nos quedamos sin cenar ya que no llegan los servios de rappi, ni uber eats.
patty, 1-night trip

2/10 Poor

Jonathan Luis, 1-night trip

10/10 Exceptional

Me gusto la experiencia
Gustavo Alejandro, 1-night trip

10/10 Exceptional

Nuria, 1-night trip

10/10 Exceptional

Todo muy bien. Servicio excelente. Muy bonitas instalaciones. Lo único malo es que hubo una boda y la música estuvo a todo volumen hasta las 3 am
Estela, 1-night trip

10/10 Exceptional

La propiedad está hermosa y súper bien cuidada, el personal es súper amable y servicial y la comida está deliciosa !!!
MONICA, 1-night trip

8/10 Very good

El lugar es muy lindo y el personal da un trato excelente, lo unico que podría mejorar seria en los alimentos
Emmanuel, 1-night trip

10/10 Exceptional

Rafael, 2-night trip

8/10 Very good

Bonito y con buenas amenidades, pudo ser mejor
La hacienda es muy bonita y tiene preciosos jardines, 2 piscinas, cenote artificial y bicis para recorrer el lugar. Fuimos para celebrar nuestro aniversario. En ningún momento nos preguntaron si íbamos por algo especial. Hubiera sido lindo que lo preguntaran y tuvieran algún detalle con nosotros. En cuando a la habitación, nos dieron cama matrimonial y habíamos reservado habitación con cama queen size. El piso de la regadera estaba muy resbaloso, no era antiderrapante. En el desayuno nos hicieron cargos adicionales al llegar la cuenta pero lo dijimos y lo corrigieron. Tuvimos la mala suerte de que hubiera boda en la hacienda por lo que dormimos bastante mal hasta que terminó la música. El desayuno estuvo rico.
Chilaquiles con cochinita y chilaquiles motuleños
Preciosos jardines
Cenote artificial
Cristina, 1-night trip

10/10 Exceptional

Alejandra, 1-night trip

10/10 Exceptional

Hermoso lugar
Maria, 1-night trip