Ignacio Altamirano Sur #35, Centro Historico, Querétaro, QUE, 76000
What's nearby
Aqueduct of Santiago de Querétaro - 10 min walk - 0.9 km
Santa Rosa de Viterbo Temple - 14 min walk - 1.2 km
Josefa Ortiz de Domínguez Auditorium - 16 min walk - 1.4 km
Autonomous University of Querétaro - 4 min drive - 3.6 km
Corregidora Stadium - 5 min drive - 3.9 km
Getting around
Queretaro Intl. Airport (QRO) - 37 min drive
Airport shuttle (surcharge)
Area shuttle (surcharge)
Shopping center shuttle (surcharge)
Restaurants
Pluma Lounge Cafe - 3 min walk
Santa Cecina - 2 min walk
Cafeteria la Palma - 4 min walk
Carnitas los Gordos - 4 min walk
Dodo Café Cóctel Bar - 4 min walk
About this property
Hotel & Spa La Mansión del Burro Azul
Hotel & Spa La Mansión del Burro Azul puts you just a 5-minute drive from Aqueduct of Santiago de Querétaro and Corregidora Stadium. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with deep-tissue massages, aromatherapy, or hydrotherapy. Other features include a sauna and a steam room.
Languages
Spanish
At a glance
Hotel size
17 rooms
Arranged over 2 floors
Arriving/Leaving
Check-in start time: 1:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is 1 PM
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:30 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Required at check-in
Credit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (8 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
No onsite parking
Transfers
Airport shuttle on request (available 24 hours)*
Offsite
Area shuttle within 33.00 kilometers*
Shopping center shuttle*
Other information
Smoke-free property
No alcohol served onsite
No stag/bachelor or hen/bachelorette parties
Property amenities
Food and drink
Coffee shop
Coffee/tea in a common area
Shared microwave
Shared refrigerator
Room service (late night)
Traveling with children
Children stay free (see details)
Childcare in room (surcharge)
What to do
Golf lessons nearby
Skiing nearby
Hot springs nearby
Working away
Computer station
Services
Front desk (limited hours)
Concierge services
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Luggage storage
Romance packages
Facilities
1 building/tower
Built in 2017
Full-service spa
Sauna
Massage/treatment rooms
Steam room
Traditional architecture
Accessibility
Closed captioned TV
Well-lit path to entrance
Room amenities
Be entertained
DVD player
40-inch flat-screen TV
Cable TV channels
Home comfort
Iron/ironing board (on request)
Sleep well
Pillow menu
Down comforter
Blackout drapes/curtains
Soundproofed rooms
Premium bedding
Select Comfort mattress
What to enjoy
Yard
Individually furnished and decorated
Separate living room
Freshen up
Private bathroom
Rainfall showerhead
Designer toiletries
Hair dryer
Towels
Stay connected
Laptop-friendly workspace
Free weekday newspapers
Free WiFi
Food and drink
Stovetop
Oven
More
Daily housekeeping
Access via exterior corridors
Special features
Spa
The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge of MXN 800 per vehicle (roundtrip)
Area shuttle and shopping center shuttle service is offered for an extra charge
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
In-room babysitting is available for an extra charge
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards, mobile payments and cash.
Mobile payment options include: PayPal.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Also known as
Moss Hotel Queretaro
Mansion Burro Azul Hotel
Mansion Burro Azul Hotel Queretaro
Moss Hotel Spa
& Mansion Burro Azul Queretaro
Hotel Spa La Mansión del Burro Azul
Hotel & Spa La Mansión del Burro Azul Hotel
Hotel & Spa La Mansión del Burro Azul Querétaro
Hotel & Spa La Mansión del Burro Azul Hotel Querétaro
Frequently asked questions
Does Hotel & Spa La Mansión del Burro Azul offer free cancellation for a full refund?
Yes, Hotel & Spa La Mansión del Burro Azul does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel & Spa La Mansión del Burro Azul?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel & Spa La Mansión del Burro Azul?
Sorry, there's no onsite parking at Hotel & Spa La Mansión del Burro Azul.
Is airport shuttle service offered by Hotel & Spa La Mansión del Burro Azul?
Yes, an airport shuttle is available. The charge is MXN 800 per vehicle roundtrip.
What are the check-in and check-out times at Hotel & Spa La Mansión del Burro Azul?
Check-in start time: 1:00 PM; Check-in end time: 11:00 PM. Check-out time is 1 PM. Late check-out is available for a charge (subject to availability).
What is there to do at Hotel & Spa La Mansión del Burro Azul and nearby?
Have fun with nearby winter activities like skiing, and in warmer months enjoy a round of golf at the nearby golf course. Additional recreation nearby includes hot springs. Indulge in a treatment at the spa and enjoy other amenities such as a sauna and a steam room.
Does Hotel & Spa La Mansión del Burro Azul have any outdoor private spaces?
Yes, every room features a yard.
What's the area around Hotel & Spa La Mansión del Burro Azul like?
Hotel & Spa La Mansión del Burro Azul is in Downtown Querétaro, a short 10-minute walk from Aqueduct of Santiago de Querétaro and 6 minutes' walk from Plaza de Armas.
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.8/10
Staff & service
8.8/10
Amenities
8.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
Aug 19, 2024
Lauren
Lauren, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 12, 2024
The staff were friendly, the hotel was clean and the beds were very comfy.
Isabel
Isabel, 1-night family trip
Verified Expedia guest review
2/10 Poor
Aug 10, 2024
Mi experiencia fue muy mala ,despues de 4 horas de viaje desde ciudad de mexico y tener un reserva confirmada y pagada el lugar no me atendio porque llegue a las 12 am sin importar que avise via whatsapp de mi llegada simplemente no les importo y me dejaron fuera en la madrugada
juliana
juliana, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 2, 2024
Miguel
Miguel, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Feb 22, 2024
Very nice and clean and accessible to train station
Julio
Verified Expedia guest review
10/10 Exceptional
Jan 19, 2024
Rosalina
Rosalina, 2-night trip with friends
Verified Hotels.com guest review
2/10 Poor
Oct 15, 2023
This is a very bad experience, they told me I could place thing in the refrigerator that is shared and then they took my things out and placed them on the floor .the roof area that is sold on Expedia like a nice place to relax and enjoy the view they have everything closed and they dont allow u to be there.the sitting area is very dirty and the jacuzzi is nasty !honestly this is like an abandoned hotel !staff is not friendly at all ! I normally book with Expedia because it’s always amazing and they only have the best of the best but today is very bad !
Karen
Karen, 1-night romance trip
Verified Expedia guest review
8/10 Very Good
Sep 8, 2023
Interesting place not too far from historic district, but the spa is close to non existent, no sauna, hot tub, etc, no massage availability on the day of check in. Still waiting for massage. Will see how it is…
Verified traveler
1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 5, 2022
The room, food and spa was excellent.Service was amazing. Loved the stay!
Jennifer
Verified Expedia guest review
10/10 Exceptional
Sep 19, 2022
Ana Lucia
Ana Lucia, 2-night trip
Verified Hotels.com guest review
4/10 Fair
Sep 9, 2022
Carl
Carl, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 3, 2022
María Eugenia
María Eugenia, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
May 7, 2022
Nice little place, nice staff.
The only thing I didn’t like was the bed and pillows. Everything else was nice!
Carolina
Carolina, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
Feb 7, 2022
Muy casero y acomodado a la época. Las amenidades que ofrecen así como extras a la estancia valen la pena.
Kevin Eduardo
Kevin Eduardo, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
Jan 18, 2022
A nice place to stay. Super quiet, and traditional style.
George
George, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
May 3, 2021
Charming hotel in the heart of Queretaro!
Verified traveler
1-night trip with friends
Verified Expedia guest review
10/10 Exceptional
Apr 12, 2021
Perfect location and very beautiful hotel!! Will definitely go back!
Verified traveler
1-night family trip
Verified Expedia guest review
10/10 Exceptional
Mar 23, 2020
The only thing I didn’t like was the room had no windows, therefore it was very warm. Luckily there was a ceiling fan to circulate the air.
Autry
Autry, 2-night romance trip
Verified Expedia guest review
6/10 Good
Mar 23, 2020
Verified traveler
1-night trip
Verified Expedia guest review
8/10 Very Good
Jan 7, 2020
Bonito
Un hotel bonito, agradable pero un gran punto en contra es que no tiene estacionamiento y la pensión que ellos te recomiendan cuesta $100 or cada 12 horas.
Richard
Richard, 1-night family trip
Verified Hotels.com guest review
8/10 Very Good
Nov 2, 2019
Suprised
Arriving from the outside I started to worry and said oh no but going through the door and seeing my name on the notice board things went swimmingly after that. The hotel is lovely and the staff are great and informative.
I would stay again!!!
Bob
Bob, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Mar 21, 2019
A dessert, short and swee.t
I consider my staying at Moss Hotel & Spa very enjoyable. The location was amazing, the staff were very cordial and the Continental Breakfast was considerably tasteful. It was a short, but comforting experience!
Abel
Abel, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Feb 19, 2019
Lindo hotel y confortable.
Es un hotel muy lindo y confortable, el personal es muy amable y tiene un pequeño desayuno. La ubicación es algo céntrica.
Jovan
Jovan, 1-night romance trip
Verified Hotels.com guest review
8/10 Very Good
Jan 2, 2019
Verified traveler
2-night trip
Verified Expedia guest review
4/10 Fair
Aug 4, 2018
Rooms are small.Water for shower has no pressure.
No Parking .Be careful , police takes your plates