Plaza Crystal Shopping Mall - 4 min drive - 3.2 km
Cana Hueca Park - 4 min drive - 4.2 km
Plaza las Americas Shopping Mall - 4 min drive - 4.4 km
Marimba Park - 6 min drive - 5.8 km
Getting around
Angel Albino Corzo Intl Airport (TGZ) - 60 min drive
Area shuttle (surcharge)
Restaurants
Pozoleria las Jicaritas - 1 min walk
La Isla Tacos de Picaña & Sirloin - 4 min walk
Café San Carlos - 4 min walk
Domino's Pizza - 7 min walk
Oriental Wok, Plaza Ambar - 7 min walk
About this property
Hotel Palapa Palace
Enjoy your visit to Tuxtla Gutierrez with a stay at Hotel Palapa Palace. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant. Other features include a terrace and a garden.
Languages
English, Spanish
At a glance
Hotel size
82 rooms
Arranged over 2 floors
Arriving/Leaving
Check-in start time: 1:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 1 PM
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Pets
Pets stay free (dogs only, 1 total, up to 18 lbs per pet)
Service animals welcome
Specific rooms only*
Pets must be supervised
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free secured, uncovered onsite self parking
Wheelchair-accessible parking on site
Offsite
Area shuttle*
Other information
Designated smoking areas
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) 7:00 AM–noon on weekdays and 8:00 AM–noon on weekends
Restaurant
Room service (limited hours)
Water dispenser
Traveling with children
Children stay free (see details)
Working away
24-hour business center
Meeting rooms
Computer station
Services
24-hour front desk
Tour/ticket assistance
Free newspapers in lobby
Luggage storage
Pool loungers
Pool umbrellas
Romance packages
Facilities
Safe-deposit box at front desk
Garden
Terrace
An outdoor pool
Banquet hall
Accessibility
Braille/raised signage
Elevator
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Handrails in stairways
Lever door handles
Well-lit path to entrance
Room amenities
Be entertained
Plasma television
Cable TV channels
Home comfort
Air conditioning (climate-controlled)
Sleep well
Blackout drapes/curtains
Premium bedding
Freshen up
Private bathroom
Shower only
Free toiletries
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Refrigerator
Free bottled water
More
Daily housekeeping
In-room safe
Fees & policies
Optional extras
Cooked-to-order breakfast is offered for an extra charge of approximately MXN 130 to 250 for adults, and MXN 130 to 250 for children
Area shuttle service is offered for an extra charge
Late check-out can be arranged for an extra charge (subject to availability)
Pets
Service animals exempt from fees
Pet deposit: MXN 500 per stay
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 9:00 PM
Policies
This property accepts credit cards, debit cards and cash.
Also known as
Hotel Palapa Palace
Hotel Palapa Palace Tuxtla Gutierrez
Palapa Palace
Palapa Palace Tuxtla Gutierrez
Palapa Palace Tuxtla Gutierrez, Mexico - Chiapas
Hotel Palapa Palace Hotel
Hotel Palapa Palace Tuxtla Gutierrez
Hotel Palapa Palace Hotel Tuxtla Gutierrez
Frequently asked questions
Does Hotel Palapa Palace offer free cancellation for a full refund?
Yes, Hotel Palapa Palace does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Palapa Palace?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.
Are pets allowed at Hotel Palapa Palace?
Yes, dogs stay free, with a limit of 1 total and maximum weight of 18 lbs per pet. A deposit of MXN 500 per stay is required. Service animals are exempt from fees.
Is parking offered on site at Hotel Palapa Palace?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Palapa Palace?
Check-in start time: 1:00 PM; Check-in end time: 6:00 PM. Check-out time is 1 PM. Late check-out is available for a charge (subject to availability).
What is there to do at Hotel Palapa Palace and nearby?
Hotel Palapa Palace has an outdoor pool and a garden.
Are there restaurants at or near Hotel Palapa Palace?
Yes, there's an onsite restaurant.
What's the area around Hotel Palapa Palace like?
Hotel Palapa Palace is located a short 3-minute walk from Plaza Ambar.
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.4/10
Staff & service
8.0/10
Amenities
8.4/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Exceptional
Dec 26, 2024
Mario
Mario, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 18, 2024
Mario
Mario, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Jul 31, 2024
Todo perfecto!!
Ciro
Ciro, 6-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Jun 13, 2023
Aldrin de jesus
Aldrin de jesus, 9-night trip
Verified Expedia guest review
10/10 Exceptional
May 22, 2023
Raul
Raul, 1-night trip
Verified Expedia guest review
8/10 Very Good
Nov 13, 2020
Nice place
Good in general
SALOMON
SALOMON, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
May 4, 2019
Verified traveler
2-night trip
Verified Expedia guest review
10/10 Exceptional
Feb 6, 2019
Great food in hotel restaurant, they arranged for taxis and tours.
Right across the street from large Bodega.
Verified traveler
1-night trip
Verified Expedia guest review
2/10 Poor
Dec 28, 2024
Andrés
Andrés, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 8, 2024
Jose
Jose, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 26, 2024
Excelente ubicación y con centros comerciales cerca.
Alessandro
Alessandro, 2-night trip
Verified Expedia guest review
6/10 Good
Sep 20, 2024
Lo que no me gusto es la conexion de internet, que tienen que dar un codigo y todos los dias hay que irlo a pedir a recepcion.
adriana
adriana, 7-night business trip
Verified Expedia guest review
4/10 Fair
Sep 10, 2024
le falta mucho, muy diferente a las fotos
JOSE
JOSE, 1-night family trip
Verified Expedia guest review
6/10 Good
Sep 9, 2024
Dinorah
Dinorah, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Aug 31, 2024
Me agrada
Pero hay bichos
Leon
Leon, 2-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 30, 2024
Francisco de Jesus
Francisco de Jesus, 2-night trip
Verified Hotels.com guest review
6/10 Good
Aug 26, 2024
No pudimos tener una estancia placentera como en otras ocaciones, ya que habian muchas personas adultas en su mayoria varones consumiendo alcohol dentro de la alberca durante la tarde y noche, ademas de escandalo que hicieron y no dejaban dormir en la madrugada, eso hizo que no descansaramos bien, ademas ibamos con adultos mayores y niños. Esa parte deberian de cuidarla más.