We normally stay in Meliá hotels… we hadn’t been here before, we absolutely loved our stay. We had booked the balcony sea view , room was lovely but balcony too small for us, we paid to upgrade to the suite, loved it. (You get what you pay for i suppose) I don’t understand the bad reviews, we found everything perfect for a 4 star hotel, room, food, checkin & out smooth, staff at reception, food & bar staff all very cheery…. That was in the level so don’t know about the main reception, bars & restaurant. Only negative is the pools, too small & shaded. But the beach is literally 30seconds away. Also I don’t think you should pay extra for breakfast in a suite….lots of ppl don’t even have breakfast including myself…I would return to this hotel in a heartbeat