Overall Satisfied & happy, very friendly & service-minded personnel at the reception, restaurant and room cleaning. Location was more than great in the middle of city, near to everything yet no noise at the rooms which was perfect. We were family of 3, first room we got was small theta we had not enough space for luggage but we got upgraded to bigger room with no charge which was appreciated, however the room was hot, the AC was turned off as the reception said it is considered to be winter despite the fact that the weather was 21 outside so it was warm and humid in the room, after complaining problem with ventilation could not be solved but we got a fan which was ok. As a 4-star hotel the room lacked some stuffs like tea kettle, slippers etc.