Room service is not 24/7 as hotels.com say, they close the (very limited) service at 12 midnight which is a joke for a “5-star hotel”. First time I called I couldnt get through the first two times because nobody answered, third time I got to the assistant manager whom connected me to the room service just to find out they did not answer yet again. Dirty bathtub (which is not a jacuzzi in the suite but a regular bathtub with bubbles). “Free minibar” means 2 cans of Canadian beer and a small bag of peanuts, everything else is charged. Even though there is basically nothing else anyways. Lobby bar serves horrific Bloody Mary (maybe they have others cocktails they can mix proper).
This is not even remotely a five star hotel, and there is lots of good one to choose from in Hongkong. It’s well worth adding 1K to your booking in order to get a fresh hotel with good service and clean rooms (Kerry, Indigo, Shangri-La, Mandarin Oriental etc.). I will definitely never be back to this hotel again no matter what.