4/10 Fair
Jan 19, 2025
Not a happy customer
Website shows you cannot check in till 3pm. We arrived around 3:35 and there was no room for us till around 4pm. The 2 guys at the front desk seemed to be making up excuses for us not having our room ready all while barely making eye contact. The 30" tiny TV was super slow to get working. If you hit the Guide to view channels the screen went to the top right 4"x7" window. The staff at the front desk says you have to turn off the computer and not hit the Guide button. At 10:30 am we went to check out and no one was at the front counter, we got our vehicle got it all loaded up and came back to the front desk with no one there. What kind of staff leaves the front desk right around check out time. We left the key on the counter in hopes that no one would steal it and trash our room. Not very happy and will never go back again.
Roman
Roman, 1-night family trip
Verified Hotels.com guest review