6/10 Good
Dec 31, 2024
Not worth it
The hotel is new, so cleanliness is not an issue. However, there are many other issues to be addressed. The elevators are tiny and very slow. The restaurant's menu left a lot to be desired. I requested a mini fridge for one of my rooms prior to arrival, but it was not provided until I requested it from the front desk the next day. At this point I asked to speak to the GM but he/she was unavailable. But the biggest issue I had was with my bill. My initial deposit was not reflected in the total. I once again asked to speak with the manager, and once again they were unavailable.
I would like to say give a shot out to Orenzo Harrell, a bell person with the hotel. He was kind, helpful, and a true asset to the organization. He is the only reason I gave the overall experience 3 stars instead of 2.
Bottom line...there are so many places to stay in NYC - I wouldn't put this hotel in your top 10 list.
Ashley
Ashley, 3-night family trip
Verified Hotels.com guest review
