See all properties

Palace Downtown

5.0 star property
Luxury hotel with full-service spa, connected to a shopping center, near Dubai Mall

Choose dates to view prices

Photo gallery for Palace Downtown

Outdoor pool, open 7:00 AM to 7:00 PM, cabanas (surcharge)
View from property
Restaurant
Restaurant
Lobby sitting area
Located near Dubai Fountain, Palace Downtown offers a luxury retreat with shopping on site, a coffee shop/cafe, and an onsite spa for ultimate relaxation. Treat yourself to aromatherapy or unwind by the outdoor pool with cabanas and sun loungers. With free in-room WiFi, helpful staff nearby attractions like Burj Khalifa make this hotel perfect for families.
VIP Access

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Bar
  • Connecting rooms available
  • Spa
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe

For families (6)

  • Children stay free
  • Children's pool
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
The current price is $430
includes taxes & fees
$382 per night
Mar 18 - Mar 19

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Palace Suite Fountain View

Palace Suite Fountain View | Minibar, in-room safe, blackout drapes, soundproofing

Palace Suite Fountain View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Separate bedroom
Blackout drapes/curtains
  • 1130 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Fountain View

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Fountain View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Lake View

Minibar, in-room safe, blackout drapes, soundproofing

Junior Suite Lake View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
  • 753 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room, Fountain View

Minibar, in-room safe, blackout drapes, soundproofing

Palace Room, Fountain View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Lake View Room

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Lake View Room

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
  • 549 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Room, Lake View

Minibar, in-room safe, blackout drapes, soundproofing

Palace Room, Lake View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
  • 549 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Diplomatic Suite, Lake View

Diplomatic Suite, Lake View | Minibar, in-room safe, blackout drapes, soundproofing

Diplomatic Suite, Lake View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillow menu
Blackout drapes/curtains
  • 1130 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Palace Suite, Lake View

Minibar, in-room safe, blackout drapes, soundproofing

Palace Suite, Lake View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
  • 1130 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

Similar properties

Poolside bar

Shangri-La Dubai

  • Pool
  • Spa
  • Airport transfer
  • Free parking
9.6 out of 10, Exceptional, 1,170 reviews
The price is $219
includes taxes & fees
$192 per night
Mar 11 - Mar 12
Shangri-La Dubai
Mod logo
Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai

What's nearby

  • Dubai Mall - 6 min walk
  • Dubai Fountain - 10 min walk
  • Dubai Aquarium & Underwater Zoo - 16 min walk
  • Burj Khalifa - 19 min walk
  • Dubai International Convention and Exhibition Centre - 9 min drive

Getting around

  • Dubai Intl. Airport (DXB) - 25 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 49 min drive
  • Al Maktoum Intl. Airport (DWC) - 50 min drive
  • Dubai Trolley Station 2 Tram Station - 4 min walk
  • Dubai Trolley Station 1 Tram Station - 7 min walk
  • Dubai Trolley Station 3 Tram Station - 7 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Restaurants

  • ‪Pickl - ‬11 min walk
  • ‪Günaydin - ‬5 min walk
  • ‪Abd El Wahab, Souk Al Bahar - ‬5 min walk
  • ‪Palace Lobby - ‬1 min walk
  • ‪Beirut Khanum - ‬2 min walk

About this property

Palace Downtown

When you stay at Palace Downtown, you'll be in a great location, within just a 10-minute walk of Dubai Mall and Dubai Fountain. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with deep-tissue massages, body wraps, or facials. Other highlights at this luxurious hotel include an outdoor pool, a poolside bar, and a health club. The helpful staff and nearby shopping get great marks from fellow travelers. The property is just a short walk to public transportation: Dubai Trolley Station 2 Tram Station is 4 minutes and Dubai Trolley Station 1 Tram Station is 7 minutes.

Languages

Arabic, Bulgarian, English, Filipino, French, Hindi, Russian

At a glance

DONE

Hotel size

    • 242 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Contactless check-in available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Check-in is 2 PM on December 31 to avoid temporary road closures.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (4 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Offsite

    • Area shuttle*
    • Shopping center shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Lifeguard on site

What to do

  • Shopping
  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space (18299 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2007
  • ATM/banking
  • Safe-deposit box at front desk
  • Library
  • Health club
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Elevator door width (inches): 43
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator

Room amenities

Be entertained

  • 42-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free newspapers
  • Free WiFi and wired internet
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs

Special features

Spa

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

  • Deposit: AED 500 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately AED 160 per person
  • Airport shuttle service is offered for an extra charge of AED 400 per vehicle (one-way, maximum occupancy 3)
  • Area shuttle and shopping center shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for AED 350.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Dubai Downtown Palace
Palace Downtown Dubai
Palace Dubai Downtown
Palace Hotel Dubai Downtown
Palace The Old Town Dubai
The Palace Old Town
The Palace The Old Town Hotel Dubai
Palace Downtown Dubai Hotel
Palace Downtown Hotel
The Palace Downtown Dubai
Palace Downtown Hotel
Hotel Palace Downtown Dubai
Dubai Palace Downtown Hotel
Hotel Palace Downtown
Palace Downtown Dubai
The Palace Downtown Dubai
Palace Hotel
Palace
Palace Downtown Hotel
Palace Downtown Dubai
Palace Downtown Hotel Dubai

Frequently asked questions

Does Palace Downtown offer free cancellation for a full refund?

Yes, Palace Downtown does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Palace Downtown?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.

Are pets allowed at Palace Downtown?

Sorry, pets aren't allowed.

Is parking offered on site at Palace Downtown?

Yes, there's free self and valet parking.

Is airport shuttle service offered by Palace Downtown?

Yes, an airport shuttle is available. The charge is AED 400 per vehicle one-way.

What are the check-in and check-out times at Palace Downtown?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon. Contactless check-in and check-out are available.

What is there to do at Palace Downtown and nearby?

Palace Downtown has a spa and an outdoor pool, as well as a steam room.

Are there restaurants at or near Palace Downtown?

Yes, there's an onsite restaurant.

Does Palace Downtown have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Palace Downtown like?

Palace Downtown is located on the boardwalk/promenade in Downtown Dubai, a short 4-minute walk from Dubai Trolley Station 2 Tram Station and 6 minutes' walk from Dubai Mall.

Palace Downtown Reviews

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Excelent hotel. The beds were very comfortable. The staff was very friendly anf accomodating.
Ronald, 2-night trip

10/10 Exceptional

Satisfy
It was very good hotel for my family trip. Near by Dubai mall and good location for many restaurants and shopping
JINWOO, 2-night trip

10/10 Exceptional

10/10
This is by far the best hotel I’ve ever stayed at during my travels to Dubai. The customer service is exceptional, and the location is absolutely perfect—10/10
Jauhar, 3-night trip

10/10 Exceptional

Service was amazing!
Jola, 3-night trip

10/10 Exceptional

Very beautiful hotel nice location and spacious rooms.
Nadia, 1-night trip

10/10 Exceptional

It was a really nice hotel and the location was just perfect. Just a few minutes away from Dubai Mall and Burj Khalifa, and has a lot of great restaurants around.
Jacqueline, 5-night trip

10/10 Exceptional

Perfect
I will come again it was the best experience that i have ever had in my life
Helen, 3-night trip

10/10 Exceptional

Excellent hotel great location
PAUL, 1-night trip

8/10 Very good

Location
Sameer, 5-night trip

10/10 Exceptional

Beautiful place!!
tikimia, 1-night trip

10/10 Exceptional

Amazing service, location and amenities. thirptara on site is an amazingggg restaurant also, cannot recommend this hotel enough
Jessie Lorraine, 6-night trip

10/10 Exceptional

Location and amenities
Carmen, 5-night trip

10/10 Exceptional

Accessibility to Dubai mall is great
Ahmed, 2-night trip

10/10 Exceptional

Best service and staff are always available very clean hopefully will see you again Sonia at reception is very helpful
akhtar, 8-night trip

10/10 Exceptional

Great property and location.
William, 4-night trip

10/10 Exceptional

I like the place it is so clean
Yves M, 5-night trip

10/10 Exceptional

Very clean! Staff is wonderful would recommend
Ibrahim, 5-night trip

10/10 Exceptional

The palace downtown … Amazing ….😻
This place is amazing. The view is incredible . The breakfast baffle is spectacular. The pool and cabanas were totally enjoyable. We were upgraded to a suite for being an hotels.com member. I only regret not staying longer….
Tad, 2-night trip

10/10 Exceptional

Everything was perfect!
Eleanai, 4-night trip

10/10 Exceptional

Highly recommend this hotel
This hotel was clean and conveniently located. The service was impeccable. I would definitely stay here again
Diane, 2-night trip

10/10 Exceptional

Wonderful stay!
Leanne, 4-night trip

10/10 Exceptional

Great place
Nassar, 1-night trip

10/10 Exceptional

I had a great stay at this property.
LeKeita, 2-night trip

10/10 Exceptional

Everything was beyong great!
Shastra, 3-night trip

10/10 Exceptional

Was my second time staying at the hotel Amazing staff great location good breakfast would highly recommend
anisha, 2-night trip