We had a wonderful stay! The staff was very friendly and helpful, and our room was clean and comfortable. The jacuzzi area was well organized. Guests are given a private 2-hour time slot, which you schedule at the front desk. They also have music, making it a great place to unwind.
One thing that really stood out was the excellent customer service. My husband accidentally left our passports behind when we checked out. We were very worried, but the staff found them, kept them safe, and returned them to us when we called and came back. We are very grateful for their honesty and kindness.
The location is also excellent, with everything close by, including the Malecon. Overall, we had a great experience and would definitely stay here again.