"I booked this hotel as it was advertised with restaurant and room service, but the restaurant was under refurbishment so neither of these were available (I was not told in advance). It also meant that I was woken up very early on Sunday by noisy workmen.
I went as a treat to get some R&R time, but it was noisier than being home with the kids, and without the restaurant, it meant that instead of a nice easy meal, I had to head out to find something.
I booked a Superior Pearl Executive Suite, expecting it to be modern like the photos, but the room was very tired and dated. One of the curtains didn't close fully, one bedside lamp didn't work, the carpet was thin and damaged, the remote for the heating/AC didn't appear to do anything, the old sash windows let in a draught and gave no insulation to the noise outside, the mattress dipped on one side, and there was an incredibly loud constant humming noise (possibly from the adjoining room's AC) that was unfortunately loudest around the bed area.
I was looking forward to a peaceful lie-in, I had the room booked until 11:00 but checked out at 8:15 because it was just so loud.
The young man at check-in was very friendly and welcoming, there is free parking, and it's only a short walk into town. Maybe I got a room that hasn't been refurbished yet (although I did pick the Superior option) and if I'd known about the restaurant situation I would not have gone. No food service AND noisy construction does not equal a relaxing stay."
