A very large hotel that would have once been fabulous, but has likely felt the effects of Covid. It’s still very tidy and clean, just a bit empty feeling. There are two pools, which is fantastic. The gym is large and spacious. Our room was good, the bed was however as hard as a rock. The reception staff are very welcoming and friendly, we also had a member of staff help us with transport and made our stay very easy. Unfortunately a lot of the staff do not seem to speak much English and were also quite hesitant to even interact with us, which can be frustrating. The breakfast is large enough, but wasn’t anything special. At the time of our visit Halong bay had recently been hit with a very bad typhoon and we could see that the hotel was working hard to remedy any damage that had occurred - this did not effect our stay other then some restaurants in the hotel being closed.