We thought Hotel Roma would be the higlight of our four-night stay in Prague. After two nights at their excellent sister hotel Michelangelo, the supposedly "exclusive" Roma was a letdown. As Hotel.com gold members, we got our room upgrade rather reluctantly, and only after asking. Furthermore, the superior room and its bathroom wasn't cozy at all. No shampoo, we had to refill that ourselves.The included gold member "spa visit" turned out to be an hour in a small, most ordinary sauna. Also, when we later asked about the possibilty of a late checkout, we were misinformed that this *wasn't* included in our gold memebership but would cost 45 euro extra. Not very good or nice service at all.