Our stay at this resort was very disappointing and far from what we expected from a holiday destination. Check-in starts at 4 pm while check-out is at 10 am, leaving guests with limited time to enjoy their stay. On arrival, many guests were left sitting in the scorching sun waiting for someone to appear at reception, as staff are only available during designated hours despite this being a large resort.
The resort's policies are excessively strict. Guests are expected to clean the accommodation thoroughly, strip beds and remove bed linen before departure, which makes the experience feel more like doing chores than enjoying a holiday.
Basic hospitality was lacking. Only a small amount of tea, coffee, sugar and two toilet rolls were provided for four guests. When we asked for extra sugar, despite only one person drinking a single cup of tea a day, we were told, "We don't sell sugar here." No additional toilet rolls were offered either. During hot summer weather, only one fan is supplied even for four people staying in two rooms, and requests for another fan are refused.
The accommodation itself was clean, which is the main positive. Fatima was the only staff member who was genuinely welcoming, polite and helpful. Unfortunately, most other staff were rude and unaccommodating. Overall, the resort lacks the hospitality expected for a relaxing family holiday, and we would not stay here again or recommend it to others.