4/10 Hyfsat
21 apr. 2026
There were many room choices on the hotels.com website for this hotel (Embassy Suites) but when we arrived the staff had selected a different room type for our stay OTHER THEN WHAT WE HAD SELECTED through Hotels.com. Even while I presented PRINTED DOCUMENTED PROOF of their error the staff responded that the 1) hotel was full, 2) we booked through a third party, and 3) that they could move us to room with LESS amenities and less cost but would NOT refund the price difference we had already paid in advance. UNBELIEVABLE. I contended with them while the guests I brought with me waited (patiently) with a baby until I negotiated and came up with an less than reasonable compromise which included staying in the room I did not order on the first night AND THEN MOVE to the type of room we originally requested the next day. The hotel staff would not deduct and refund any funds for their error on the first night or offer us anything to make up for their error and refused to give us a needed extended stay on the day we were checking out. UNBELIEVABLE
During the stay, the front desk staff were very put out having to handle amenities listed on the hotel’s website, wanting only to handle reservations. Additionally, when the WIFI connection was not working in the lobby area in order to order out for food the front desk staff would not help in any way which left us having TO PAY FOR A WIFI CONNECTION in order to complete our order.
The breakfast, pool, housekeeping staff were great.
Suzanne
Suzanne, 3 nätters familjeresa
Verifierad gästrecension från Hotels.com
