"Overall, I enjoyed my stay, but the first night was very frustrating.
When I arrived, the hotel did not have the room I had booked. As a solo traveler, I reserved a standard non-smoking room with a king or queen bed due to asthma, which was very important to me. Instead, I was placed in a family suite far from the lobby. Staff called it an “upgrade,” but it was not— the furniture and TV were very dated, and the room was located near the lounge/club, where smoke and loud music carried into the room.
When I returned to request a change, I was told the hotel was fully booked due to Eid. I explained that I had a paid reservation made in advance to secure my room, so being fully booked did not address the issue. Staff then promised to call me the next day once a room became available.
I arrived late, around 11:30 PM after an international flight, and had no choice but to stay in the room. I was exhausted and did not sleep well due to noise, smoke, and discomfort.
The next morning, I noticed the room was also not properly cleaned, with visible dust and dirt in areas. I never received the promised call and had to return to the lobby, where new staff had no record of my issue. After explaining everything again, I was finally provided with a suitable room that matched my original booking.
While the rest of my stay was enjoyable, the lack of communication, poor handling of my reservation, and unacceptable first-night experience made for a disappointing start."
