I stayed at the Pod-Inn for a few days. The place was clean. Nice work areas and a large seating area.
The check in experience was very good, with everything well explained by the service minded Italian lady who was working. I met her several times during my stay, and she was always very service minded. A clear 5 stars already.
During my last night, I woke up with a kidney stone, and needed an ambulance. The young, recently employed man at the reception was clearly not prepared for anything like this. Still, he kept it together and was calm all the way until the ambulance was there. He talked to me and didn't leave me during the wait.
When I was at the hospital, I emailed the hotel, informing that I wasn't going to make check-out time, and asked them to just charge what they need. My insurance would cover it. The answer from the hotel manager was: "Take care of yourself first. Don't worry about the checkout time. We will keep your belongings in the room at no extra charge. Let me know if you need any thing."
I'd never expected an answer like this. This is the proof of people actually caring about their patrons. And from what the Italian lady told me when I checked out - the manager is actually a really nice person.
I can't promise I'll stay at Pod-Inn the next time I visit Toronto, but that's because I prefer to not share the bathrooms. However, I'll certainly drop by to see if any of the people I've told about are still working and drop off a small token of my gratitude