"We stayed for one night. The hotel grounds were beautiful and well maintained, and our room was spacious, although the décor felt tired and in need of updating.
The biggest issue was room service. The welcome book said orders had to be placed at reception, so I queued there, only to be sent to the bar. The staff member at the bar didn't know how to process room service orders, which I didn't mind, but then suggested I return to reception. After explaining I'd been sent from there, a supervisor finally took my order. What frustrated me was being sent from one place to another, wasting time, only to discover reception could likely have taken the order all along.
The food was tasty, but £18 for a burger and chips felt excessive, and it arrived without cutlery.
The next morning, my husband was unwell and had barely slept. I asked for a late checkout but was refused despite explaining the circumstances.
The taxi numbers in the guest book were largely useless, and when we called reception for help, they simply referred us back to the same list.
Lovely setting, but poor communication and disappointing service."
