I came here for a wedding and I would never, ever recommend this resort because:
1. Food was terrible or very average. I had better sandwiches at 7-11, my creme brûlée was soupy/just milk, and room service food tasted cheap (esp the pizza and chicken soup). Honestly, the worst dining experience I’ve ever had.
2. The staff seemed VERY inexperienced. Some were even rude (Santiago especially). They couldn’t help my group get their resort credits, they couldn’t point me to a manger to speak with, one bartender couldn’t make a simple mojito, and a worker in the store asked us to get her a free sandwich from the cafe because the resort doesn’t allow them to eat there.
3. The whole experience felt like a big scam. Salesmen kept trying to push me to book a future trip after I repeatedly told them to leave me alone. And the resort credits barely got you anything at the resort — just spa and excursion services that I didn’t want.
4. My shower smelled terrible, like mold and mildew.
I would encourage folks to go anywhere else besides this resort. The “all inclusiveness” isn’t luxury or high quality at all.