The property itself seem to be very nice and clean. The staff was very friendly. Then upon check-in to the hotel. They were unable to issue room keys, because the system was down. So if we left, we would have to go back to the front desk. The guy and older lady that was on duty at night shift. Told me, that I could park around back and they would let me in since we did not have a keys to enter the building. After we parked, I had to call back in the building to even be let back in, because they forgot and we were outside knocking. Once we got in the room. I discovered that the kitchenette was dirty. The microwave look like someone warmed up something with sauce and was splattered. The rotating glass was also dirty like some spilled on it. In the refrigerator shelves and door had crumbs in it. Also, when I looked under the kitchen cabinet for the trash can. There was dirt from the trash can underneath there. I informed the front desk when I went back upfront to see if we could finally get keys. So that we could go and come freely. By the time we checked out. No keys were made. I asked to speak to a manager at check out. To show pictures and speak about inconvenience. Staff told me none was available and someone would call me by 3pm. Never received a call. Hotel is newly built and too nice of a place to be represented like this!