When I booked my room here on hotels.com I was looking forward to staying there for a night. It looks so beautiful, rather luxurious and the breakfast sounded good too. That was not the case. They wouldn't they let me check in until 4pm (arriving at 11.30 with three baggages) even though I had travelled such a long distance and they had empty rooms. The flush of the bathroom didn't work, and 40 minutes after I had told them in the reception, I had to go down again and remind them about it. One of the lights (in the bathroom) didn't work either, and the light in the bedroom took quite a while to turn on. The room was really cold. The breakfast menu was very small, and you had to ask for toasts and coffee/tea, instead of being able to take it yourself. Oh and, they did not have any elevators. Instead, they had circling stairs, and I did not get help with my baggage so I had to leave the two heavy ones in the downstairs storage. In a nutshell, I'd say it had hostel quality. I don't mind hostel quality, but when you've seen their pictures and read about them on their website, it's quite a disappointment to see how it really is when you arrive/stay there.