Well, I do not know where to start.
The problem with this hotel is the management. If they just had a little knowledge of control, internal communication and not should gain money on every possibility, this would be a perfect place.
It all started when we arrived at the Airport. As far we could see, no one was waiting for our pre-ordered taxi. After a while (and phone calls) we got a wreck (you definitely can get higher taxi standard into Cairo) for 25 USD. Yes, it rolled and we arrived to the hotel.
Then we heard that our rooms not were ready, and they should be ready at 21.00. OK, we got two other rooms between 14.00 - 21.00 (we were very tired). But after waking up at 21.00, we heard that rooms should be ready at 21.30. BUT 21.00 IS 21.00 - NOT SOMETHNG ELSE!
The two-day stay went on without issues until the day of departure. I was very clear to the lady in the reception that we should have a taxi at specific time in the evening. This was NOT noticed to the other in the hotel staff so in the evening it was a surprise that we have ordered a taxi. The only thing to get things to happen here is to yell at them, and after approx. 40 minutes we got a taxi - after nervous waiting. (How hard can it be to fix a taxi in Cairo..).
The mgmt will most likely write some else - but don´t trust them!