10/10 Exceptional
The pool was truly heated and the staff was amicable
Barbara
Barbara, 7-night trip
Westgate Palace
Hotel with outdoor pool, near Universal Orlando Resort
At Westgate Palace, you'll be just a 5-minute drive from Orlando International Premium Outlets and CoCo Key Water Resort. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant. Also, The Orlando Eye and Universal CityWalk are just a 5-minute drive away.
Very good
Popular amenities
- Pool
- Airport transfer
- Internet access
- Restaurant
- Gym
Main amenities (7)
- Restaurant
- Outdoor pool
- WiFi in the lobby
- Fitness center
- Airport shuttle
- Front-desk safe
- Concierge services
Room options
Check availability for these dates
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About the neighborhood
6145 Carrier Dr, Orlando, FL, 32819
About this property
Westgate Palace
At Westgate Palace, you'll be just a 5-minute drive from Orlando International Premium Outlets and CoCo Key Water Resort. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant. Also, The Orlando Eye and Universal CityWalk are just a 5-minute drive away.
At a glance
Property amenities
Frequently asked questions
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Westgate Palace Reviews
Very Good
9.6
Cleanliness
8.6
Amenities
7.6
Staff & service
9.0
Property conditions & facilities
10/10 Exceptional
Yes
Chantal
Chantal, 2-night trip
10/10 Exceptional
The room was great and the space was amazing. It was so close to Universal - just perfect for a family with a teenager who needs her own space.
Samuel
Samuel, 3-night trip
6/10 Good
It mentioned heated pool that was a joke. Roaches in the room found on 2 separate occasions. Countertop edges are so sharp 3 people sl8ce there fingers open.
David
David, 4-night trip
6/10 Good
Room lacked some basic stuff (e.g. no clothes hangars and nor garbage can in kitchen). Also had to pay an additional resort fee that was not advertised anywhere.
Timo
Timo, 2-night trip
2/10 Poor
There was no stay.
After driving 7 hours, and arriving in Orlando at 8:00 pm, I see an email after I try to check in.
Apparently “the property cannot honor the reservation” I made and paid for. I was driving all day so didn’t see the email from 4:30 that day.
The property check in desk was not helpful. I booked via hotels.com, and they told me I’d have to deal with hotels.com, their reservation systems aren’t compatible.
But hotels.com said the property couldn’t honor my reservation, and canceled it while I was on my way there from another state. Hotels.com didn’t cancel the reservation.
I asked the staff at the hotel if I could make a complaint, they told me I’d have to do that with hotels.com.
Hotels.com refunded me, and “tried” to get me a room in the area, and couldn’t. So I had to find one myself, which was a substandard room in Sanford, almost an hour east, with my wife, sister in law, and daughter.
I’ve never experienced problems with reservations though hotels.com in the past, whether in New York City or North Carolina. And I’ve used the site for years. But the people at Westgate Palace couldn’t have cared less, they continued checking in people whose reservations weren’t canceled under them, while I had to scramble and have a less pleasant trip.
I’m extremely disappointed and upset. I’ll never consider Westgate for any reason.
Greg
Greg, 2-night trip
6/10 Good
The room was clean. Beds were not comfortable. Onsite restaurant was really bad. Food was terrible, was a very long wait and was more expensive than our theme park meals. We were aldo charged a $25 (plus tax) per day amenities fee which was not disclosed on the booking site.
Rachel
Rachel, 5-night trip
2/10 Poor
The room was nice but the staff didn't know what they were doing the whole time and we asked for more linens. They didn't deliver the linens so we won't be going back there
Matthew
Matthew, 2-night trip
8/10 Very good
I thought the property and room was nice, clean and reasonably price. It was a little frustrating to be hit with a $100 resort fee upon check-in when that is not advertised in the booking information. When asked what the resort fee covers we were told WiFi, pool, parking, gym and other amenities. I feel like those are all things that would be included with a standard hotel stay. Also the WiFi was not password protected, so anyone can access it…
Kelsey
Kelsey, 4-night trip
10/10 Exceptional
Tudo maravilhoso !!
Marta Helena Oliveira
Marta Helena Oliveira, 17-night trip
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