We went here for our honeymoon; upon check in they were going to put us in a room with 2 beds, even though I requested a king bed. They did find a room with a king size bed, which overlooked a construction site. The air conditioning was not working. I called the front desk and a guy came up, put his hand on the vent , said its working and left. I had to call again the next day and finally a maintence man had to clean out the air filter. We were told we would get a bottle of champagne for our honeymoon, however did not receive one. Our room cards deactivated 6 times! No one offered any apologies for the inconvience. The drinks were terrible, watered down. The family side had better liquor then the adult side. You have to wake up at 6am to put a towel on a chair on the beach otherwise, there are none available by 7am. The signs say you cannot reserve them, but everyone does. Same with the pool. The room service menu is terrible and they do not let you leave the dining rooms with food. We were very disappointed that we chose this resort for our honeymoon.