2/10 Dåligt
1 januari 2025
Just read what I wrote
The hotel doesn't have staffing after 11 pm. We checked in late. That night I had itching and a red rash all night from the dust mites. I started wheezing. In the morning I called the desk at 11 am and asked to have the rug vacuumed. I incidentally mentioned the rug needed to be deep cleaned and they might want to use ozone. That was too much information for the person I was talking with. It was a weird crunchy rug with a fine sort of powder on it. It wasn't new. They didn't send anyone. I called back at 4 pm after going to CVS, eating and starting steroids. The front desk refused to vacuum stating it was too late, and ridiculed me, mocking me that I should go to work there and I should check out. One woman hung up on me. I had already paid for three rooms for two days and my grown children were there. There was nowhere to go. Northern Arizona has sort of a "deliverance" ignorant mentality.but this was shocking, like something out of an 1850 saloon in Prescott. Ahmed from Hotels.com offered me a partial refund but all I wanted was for someone to come and vacuum the rug and clean the room for the day. The place was full and the owner makes plenty of money. If they're going to book on Holiday weekends, then the owners and managers need to stay on site and care for the guests if they're short staffed. That's why hotels are called "accommodations." Only stay in this place if you're not allergic to dust mites. I'm afraid to go back there.
Charlotte
Charlotte, 2 nätters familjeresa
Verifierad gästrecension från Hotels.com
