I wasn't prepared for the intense atmosphere with all it's space, stores and restaurants, it was like a creepy charged atmosphere in which I was very uncomfortable and on guard not to be taken advantage of. If you ask for anything, you end up having room service deliver it. Our room was 1117, which I assumed was on the eleventh floor (having just arrived) and, since at check-in no one told me which way to go for my room (I'm expected to use a bellhop?), I asked which was to the elevator. Instead of telling me that my room, 1117 is on the first floor, she just told me how to get to an elevator. Check-in couldn't have been less friendly or hospitable. Awful! I hated the place instantly.
Plus, there is a renovation so we had already had to climb a bunch of steps and turn this way and that just to get to the lobby! Again, I guess at this hotel if you don't feel you need a bellhop, no one will even tell you how to find your way! As I say, I hated the place.
Once we were checked in however, we never had to deal with that whole horrible atmosphere in the lobby and restaurants. We found an entrance/exit near our room, our room was near the pool, the room was nice and spacious, the cleaning people were excellent. The location meant we Ubered a lot but it was pretty good.