The 3pm check in process was horrible, we had a block rooms for a weekend event and when we got there we were told no rooms were available, we asked why and was told not enough housekeepers, when asked when we could check in was told I do not know and preceded to help out a guest that was crying she had no where to go, she got a free night! When we finally were able to check in I was charged $54, probably paid the homeless woman night in the hotel. The bathroom had holes in the shower walls. The check out was just horrible also, no one was in the office and it was locked, I found the office worker and she was on the second floor knocking door to door with a clipboard seeing whom was still in their rooms, I was told to leave my hotel room keys on a mophead motorcycles! Do not stay here, go to the Drury Hotel right down the road. Red Roof corporate needs to know about this location and hopefully Expedia can advise customers to avoid this location!