I was highly dissappointed when I arrived at the hotel. The young Black man and the custodian were very helpful and cordial. The manager, was not ugly but appeared but was not helpful. Upon arrival, I expressed a need for an iron and board. She told me they did not provide those anymore but would see if she could find one. Well, the evening went on and there was no communication at all. When I spoke with the Black grentleman, he expressed concern but shared there was not an iron or board available. I did attempt to make the situation work in spite of the room having a bed with only two sheets and two pillows. There was nothing (i.e. utensils, in the room but a small refegerator, dim lights, and a table in the corner of the room. I took pictures because no one would believe me. Oh,I forgot to add that the area below the sink was open as if not completed carpentry. The custodian did, however, correct the toilet seat. The longer I tried to make things work, the more upset I became. I have stayed at this place when it was a Surburban Extended Stay Hotel. Needless to say,it was well kept and the amenities, included in ther price, were present. I ended up moving out to another hotel which was truly an inconvenience! Also planninbg a presentation for the next day was nearly impossible. I must add that all of the areas I was exposed to were clean, however needing serious repairs and updating! The Black man was underdstanding and reimbursed my money!
