I’m shocked that this is considered a 5-star hotel. My experience here has been nothing short of terrible:
1. The hotel demands a 2000 TWD deposit per night, which is only refunded 10 business days after checkout. Why would a fully paid accommodation withhold money like this? To make matters worse, Google reviews mention guests being charged on their credit cards even after checkout.
2. Hotel staff entered my room without permission before my checkout time. Checkout is at 11:00 AM, yet they entered around 10:30 AM.
3. My personal belongings were damaged, and the hotel attempted to make it look as though I had caused the damage myself.
Additionally, the shower room was filthy, and there was no in-room water. Guests are forced to use a water dispenser outside, which doesn’t even provide hot water.
Hotels.com should seriously reconsider keeping this property listed.