it is NOT a five-star property. Very far from it. Very limited amenities, lack of attention to the overall state of the property. I would not recommend this property to anyone ever. I work in the hospitality industry, so I am very familiar with operations and the behind the scenes that goes into running the business. They really need to revaluate practices and marketing. I was definitely mislead by the way this hotel portrayed.
The buffet is horrendous. From the food presentation, the taste, quality, lack of variety and the chefs that were working behind the grill/stations looked very dirty, and disheveled. Brazilian restaurant, the food was bland, staff were not attentive at all. The only reason I gave this a two star for service was because of the team working at the Mediterranean restaurant, they were all great, making up for the fact that half of the menu was not available. The snack bar is joke. The cups used throughout the resort were cheap disposable cups. Whereas other five star properties I’ve stayed at use hard plexi cups. It’s the little things like that really cheapen this place and just dampens the entire experience.
Rooms are outdated. First I was given the wrong room and only because I insisted did they “investigate” what happened and was eventually given the suite I booked the next day. There are no real perks to VIP, it’s a scam.
Don’t even think about having decent wifi, it’s mediocre at best and doesn’t work. If you are thinking about booking, DON’T!