The hotel stole approx 10 nights from our booking, we have booked alot of rooms with our company and prepaid everything.
When 2 of our guys was late to the check in because of change of plans in the work, the hotel did not call me or e-mail me to ask about it, they just unbooked our prepaid rooms and stole the whole amount.
When our guys came to the hotel 2 days later our booking was gone...
I think this is absolutely horrific beahaviour from a hotel.
I mean, we have booked and prepaid so therefore the rooms are ours from my point of view, why should the hotel take our rooms and rent them out to someone else?