2/10 Dåligt
6 januari 2025
Disappointing stay for wife’s birthday
Very disappointed with service. We arrived 1.30pm but told couldn’t get into our until after 4. Fine, but they made us check in then and pay for parking. When paying for parking, we were asked if cash or card. We paid by card to then be interrupted by another woman on reception saying it needed to be by card. Told her we’ll pay by cash as per the initial question. We came back at 4.10pm and there was a huge queue. The receptionist took way too long to check people in. By 4.30 we were in our room and changed quickly to use spa facilities. We went down to spa reception and were told that the pool was at maximum and we couldn’t go in. No mention of this at all when checking in upstairs. We were told we could wait or go back to room and they would call. We said absolutely not as others were coming in wanting to use facilities as well. All the time, all they did was check a monitor. We waited 10 mins for someone to come out and the lady on reception was going to allow others in before us, so we had to step in. When we eventually got into pool, we counted and there were less than 10 in the whole spa facilities. The pool was freezing cold, sauna not hot at all, steam room took ages to put any steam out, and the shower wasn’t working. Complete waste of money.
On top of this, the staff were extremely rude. From reception, to spa to the woman serving us breakfast in the morning. All extremely miserable and made you feel like every request was a chore to them. Extremely disappointed
Daniel
Daniel, 1 natts resa
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