Have very mixed feeling about this place. They claim to be 5 star but for sure did not live up to our expectations.
The +
- Location, very nice area of Plett, just across the street from a wonderful beach.
- Space, The room (standard apartment) was spacious and nicely decorated
The -
- Mould - Watch out for this! Our apartment (9) in the Cottage Pie area was on ground level and had serious mould problems with distinctive smell. Mentioned more than once to the staff and they were not surprised, neither did they seem to care much. There was no offer to switch apartment, probably because the place was fully booked. An unpleasent and not healthy experience...
- Maintenance, in the main bathroom the toilet did not flush, the brush was broken and dirty and it took forever for water to leave the sink. Renting a room where to toilet does not flush makes me wonder... Was is cleaned it before our arrival? In that case not flushing should have been noted...
Dirty bed ends, see pic
-Wi-fi, a joke, extremely poor all over the resort. Not able to connect to the wireless network in our room. Walking over to the lobby made thing a little bit better but disconnections were frequent. Once connected the speed was lousy, it took forever to download emails not to mention trying Youtube. Staff claimed it was due to more than usual no of people in Plett. Maybe a reason for poor speed but not for Wi-fi issues.
- Staff, doing there job but not with a happy face