All in all a great disappointment. The service felt scripted and not genuine and during my stay, the staff were doing basic mistakes in managing expectations. For example, upon arrival I was given the option between three different room types: I selected a favorite and a runner up, only to find out ten minutes later, that they only had the only type of room that I didnt like. The pool area is beautiful, but there is no sunshine until after 3PM in the afternoon, as the tower blocks the sun. More importantly pool access is sold to non-hotel guests and during my stay, the pool area was completely crowded and I barely found a sun bed. Additionally I was unlucky having issues with extremely slow wifi and being locked out of my room after having visited the pool area (without finding a sun bed) only to find my key card had stopped working. The location has the advantage of being close to the business district and to Lumpini park, but the surrounding area is not a pleasant and its quite hard to get to and from the hotel walking. One also has to be prepared to listen to heavy traffic noise when visiting the outdoor pool area on floor 10. I am a Sofitel regular and I enjoy the attention to detail that this hotel chain normally gives me, but this hotel is not nearly as good as I was expecting.