Rooms need to be maintained, paint, tile, electrical outlets. Housekeeping should not be on their phones while servicing a room- guest in a hurry to get in and out. Drivers should not “drop off” and “pick up”guests to a specific store to increase sells at this one store. Hotel Shop attendant should not pressure guests to buy 2 or 3, and when 1 is purchased, be mad, customer service declines.