Honestly I expected better service/communication in a 5-star hotel. During Check-In, the receptionist didnt feel us welcome at all, didnt search eyecontact at all. The day after, the reception called us 20 minutes before check-out time to tell us "Its time to check out". One of the towels were in bad shape, a lot of lose fabric from it.
A extra good thing was... Or an amazing thing was the bedsheets. So smooth and I slept like a baby :) Staff in reception should should step up in their meetings with guests. I give the hotal total 4 stars.