It's a very small, family driven hotel, located in the same building as other small hotels. The staff is extremely friendly and the level of service is the probably the best I've experienced in any hotel, ever. All equipment in the room worked flawlessly. The room had a modern, quiet AC/heater that I could fully control myself, something that I appreciated very much. The streets in Palermo are noisy. The room had modern 2-glass windows, but if you are sensitive to noise you might want to ask for a room away from the street. The breakfast was excellent. The minibar contained bottled water and soda, free of charge. Comfortable bed. The hotel is close to the main shopping streets and the neighborhood seems very safe. In addition, the reception was staffed 24h. All staff spoke English. It was very high value for money and I can wholeheartedly recommend it.